Rainer Pasquini

Experience

• 

  IBM

  Dec 2006 - Apr 2008

  System Monitor

  -Basic data network investigation.-Basic IT process analysis. -Experienced on Netocool/Smarts monitoring tool.-Basic network troubleshooting.-Basic root cause Analysis.

• 

  BT Global Services Brasil

  May 2008 - Oct 2011

  - Use of English as the primary language for contact;- Technical reviewer for firewall related changes. - Configuration of Firewalls (Rule Creation, Groups and Objects, Routes, NAT);- Troubleshooting of IPSEC and SSL VPN connections;- High experienced on IPSEC troubleshooting based at Cisco Firewalls/Routers platform.- Intermediate/advanced skills on troubleshooting firewall issues. - Support provided for Global Customers.- Troubleshooting and resolution of Network related problems (LAN and WAN) that involve further technical knowledge.- Operational change implementation involving the configuration of Cisco Devices such as Routers, LAN Switches and Layer 3 Switches.-Intermediate Layer 2 troubleshooting - HSRP, VRRP, STP,VTP, VLAN and trunking.-Intermediate circuit investigation based on routing protocols - RIP, EIGRP, OSPF and static routing.

  • IT Security Analyst

    Oct 2010 - Oct 2011

  • Customer Support 2nd level

    May 2008 - Oct 2010
• 

  BT Global Services

  Oct 2011 - Feb 2015

  -Understand Customer technical requirements for complex network environments involving data and wireless capabilities.- Technical Lead responsible to validate solution design documents and improve internal process in order to better support BT Global Customers.- Point of contact for other BT internal operational areas involving complex requests/network issues.- Maintain and support complex BT services for Customers around the globe.- Responsible to lead and propose solutions for high escalated network problems.- Maintain and enhance working relationships with customers, suppliers and BT business units.- Constantly working with BT Design team looking for improvements and business opportunities.- Identify and propose plans for cost reduction where possible Show less I must be able to lead by taking responsibility where needed and deal with conflict resolution. This includes assigned tasks as well as taking charge on whatever area of the the job that needs to be done. Queue management, pulling together conference calls as needed between our internal teams as well as external departments and/or customers.Lead person, provide any assistance where needed to other team members or other departments. Provide any needed training to others when needed. Still responsible to complete any assigned complex change task as needed, the role also includes reviewing all related technical documentation provided before assign to an engineer complete the task. Show less

  • Senior Network Engineer

    Jan 2012 - Feb 2015

  • Senior Network Engineer - 3rd Level Supervisor for Change Implementation Team

    Oct 2011 - Jul 2012
• 

  Cisco

  Apr 2015 - Apr 2016

  Customer Support Engineer

  Perform advanced support / troubleshooting over Cisco customer’s VOIP devices and interoperability with 3rd party devices . Perform deep analysis of VOIP issues reported by customers in order to provide root cause. Answer customer technical questions about administration, support, configuration of Cisco VOIP devices and its interoperability with 3rd party.Cisco Unified Communications Manager :Call routing / Digits manipulation, Voice Gateways, Media Gateways , Trunks, Mobility / SNR, All Types of Endpoints such as SIP / SCCP / MGCP / H323 / CTIs / ATAs / Fax T.38 /Pass-through, Video Endpoints , All Media Resources, Music on Hold ( Unicast / Multicast ) , IPMA, Bulk Administration, Database Replication. Show less

• 

  BT - Global Services

  Apr 2016 - Oct 2018

  Senior Operations Manager

  Leadership: Team build with 27 direct reports for high skilled engineers with CCIE R&S/ISP or proof equivalent experience. Lead a virtual team of professionals spread within Latin America (Brazil,Chile and Mexico).KPI definition and use to evaluate teams performance/efficiency , drive to results and identify opportunities for improvement. Very strong leadership skills to influence/change sense of accountability/ownership. Vast experience with follow the sun model and multicultural interaction.Key Achievements:- Leveraged trilingual skills to provide English/Spanish/Portuguese-language support.- Successfully transitioned 3rd line data configuration delivery work from MECA and Andean Region to Brazil providing an operational cost reduction of 50 %.- Experienced in business transformation, cost optimization, consolidation and operational improvement with a solid track of success on finance and operations.- Responsible to delivery bespoke and harmonized demands of global customers within 3rd line Incident Management for Data.- Drive continuous internal process improvements for operational cost reduction.- Accountable for definition and delivery of specific solutions to achieve business objectives and benefits;- Member of the team working on a Globally Integrated support model to deliver a better customer experience more cost effective to the business; Show less

• 

  Jupiter - Systems & Solutions

  Nov 2018 - Apr 2020

  Senior Network Engineer

  Technical Scope: Expertise in deploying and implementing complex network and security solutions on a variety of platforms, including Cisco 6500, 4500/3850, 3750, Nexus 9k, ISR 4431, ASA 5515/20, Checkpoint R80, Huawei E9000, S7700, NE40E, and USG 6000 Firewall.Key Achievements:• Successfully deployed topology network for three major government institutions in Angola's data centers.• Implemented new routing and switching solutions on the Huawei platform for the main data center of Angola's Finance Ministry.• Executed the migration of Checkpoint firewall solutions to the Cisco platform.• Deployed high availability solutions for the data center border routers (ISR 4431) of Angola's Finance Ministry.• Mentored junior network engineers to help them develop their skills.• Continuously upgraded skills through self-study on Checkpoint and Huawei platforms.With my experiences and skills, I have demonstrated my ability to design, deploy, and implement advanced network and security solutions for government customers while ensuring high quality and compliance with industry standards. Additionally, my mentorship and continuous learning demonstrate my commitment to professional development and growth. Show less

• 

  Vita IT

  Oct 2020 - Sept 2021

  Coordenador de Operações

  Experienced Team Coordinator with a focus on results and performance, I successfully led a 32-member team of Service Desk to Level 2 and Level 3 high-skilled engineers in the Data/Security and Collaboration track. The team was comprised of professionals with Cisco certifications or equivalent experience, and I was responsible for overseeing their work and guiding them towards achieving their goals.key achievements:• Driving results and improving performance through the implementation of Power BI and solid KPIs, which provided clear and tangible metrics for the team to measure their progress.• Defining a clear scorecard with tangible goals to guide the team's performance and keep them focused on their objectives.• Establishing in-house training programs to reduce operational costs and create a clear career path for team members. This provided the team with the necessary skills and knowledge to perform their jobs effectively and helped to retain talented team members.• Restructuring and hiring 60% of the NOC team, including 17 highly skilled external hires, to improve efficiency and performance. This helped to bring in new perspectives and skills to the team and drive results.• Interacting with Pre-sales and commercial teams to identify NOC's contribution to further deals and sales opportunities, strengthening the relationship between the NOC and other departments and providing valuable insights into the needs of the business.• Demonstrating strong leadership skills to influence and drive a sense of accountability and ownership among team members. This helped to create a positive and productive work environment and build a strong, cohesive team.My focus on driving results and improving performance helped to create a positive and productive work environment and achieve success for the team and the organization. Show less

• 

  HCL Technologies

  Jul 2021 - now

  Group Network Operations Manager