Frank R.

Experience

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  Scope Services,Inc.

  Aug 2017 - Aug 2019

  Field Service Technician / Home Energy Auditor

  - Successfully installed, troubleshot, and maintained LCR devices, ensuring reliable program participation for customers and contributing to consistent device functionality.- Improved customer experience by conducting thorough home energy audits, identifying energy-saving opportunities, and recommending tailored solutions to reduce energy usage and costs.- Enhanced on-site efficiency and minimized service delays through meticulous vehicle organization and proactive inventory management, ensuring readiness for field assignments. Show less

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  Nilfisk

  Sept 2019 - Aug 2021

  Field Service Technician

  - Diagnosed and resolved complex technical issues in floor cleaning machines, ensuring operational efficiency for a diverse portfolio of clients that included commercial, government, education, medical and small businesses.- Minimized equipment downtime by proactively maintaining a personal inventory and managing regional travel.- Accurately updated work orders, ensuring timely service tracking and reporting.

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  SmartRent

  Aug 2021 - Jan 2023

  Field Installation Manager

  - Oversaw and assisted with 40+ smart home equipment installation projects across a nationwide portfolio of multifamily properties, leading subcontractor crews and resolving technical issues to ensure project deadlines, quality standards, optimal system performance, and customer satisfaction.- Proactively managed on-site and remote inventory levels, ensuring smooth project execution, minimizing delays, and enhancing overall efficiency.- Facilitated informed decision-making and enhanced project success through detailed reporting and strong stakeholder communication. Show less

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  Vicinity Energy

  Mar 2023 - now

  CSS (Distribution) Planner / Fleet Services Coordinator

  - Leverage IBM Maximo CMMS to streamline work order management, implement preventative maintenance plans, and reduce inventory discrepancies.- Improve data accuracy and operational efficiency by meticulously tracking inventory usage, maintaining organized spreadsheets, and resolving fleet vehicle issues.- Enhance customer service through efficient scheduling, coordination of steam services, and maintenance of accurate customer data.

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  CrewTracker Software

  Feb 2024 - Mar 2024

  Business Intelligence Analyst

  This externship provided practical hands-on experience in the BI and data analytics space by working collaboratively with other TripleTen graduates and alumni as we explored and carried out the migration of CrewTracker data from Crystal Reports to Microsoft Power BI.

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  Keller Williams Gateway

  Feb 2025 - now

  Real Estate Agent