Olivia Wallace

Experience

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  Various Companies

  Mar 2010 - Aug 2018

  Event Manager/Stage Manager

  • Coordinate venue logistics including space allocation, budget and staffing• Manage and adhere to individual event/show budget including staffing, external vendors, and materials• Generate show/event paperwork including ROS, daily agenda, cost analysis sheet, SOW, Change Orders• Creation and editing of venue and show groundplans• Maintaining safe rehearsal and show conditions

• 

  Niles North High School

  Mar 2014 - Oct 2016

  Special Projects Administrative Assistant Niles North High School

  • Coordinated internal and external school events including, venue allocation, catering, student/parent registration, and catering.• Management of department budget• Screen and direct incoming phone calls • Implemented district wide annual residency verification process every summer• Administrative tasks as assigned

• 

  Glenbrook High School District 225

  Oct 2016 - Jul 2017

  Administrative Assistant

  • Coordinated internal and external meetings of including catering, room reservation, and the sending of meeting reminders to pertinent individuals• Creating displays and promotional material for department events • Maintaining math department budget (invoices and POs)• Restock, maintain and organize department supplies• Screening and directing incoming phone calls to pertinent parties• Maintaining the department webpage

• 

  Redfin

  Jul 2017 - Aug 2018

  Tour Coordinator

  • Managing a team in a fast-paced call center• Processing client requests by phone, email, and Redfin’s proprietary home tour request portal• Coordinated training of new team members• Coordinated office events including, venue allocation and contract negotiation, external vendor staffing, and catering

• 

  SpotMe

  Aug 2018 - Jun 2021

  Lead team through development lifecycle to create mobile application solutions specializing in learning and development, sales training, and internal engagement. Successfully delivered 40 mobile applications to date and 20 virtual experiences to date. Engage with clients and end users to fully understand requirements and set project milestones. Lead discovery and manage expectations to cultivate trust and create productive working relationships.

  • Project Manager

    Mar 2019 - Jun 2021

  • Event Coordinator

    Aug 2018 - Mar 2019
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  Avail

  Jul 2020 - Oct 2020

  Customer Support Representative
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  FTD

  Jun 2021 - now

  • Senior Operations Manager

    Aug 2023 - now

  • Operations Manager

    Aug 2022 - Aug 2023

  • Operations Associate

    Jun 2021 - Aug 2022