Rachit Bhatnagar

Experience

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  Globerian India Private Limited

  Aug 2006 - Mar 2007

  Business Care Executive

  ➞ Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries ➞ Monitored the performance of the team members and prepared the reports on a regular basis for the senior management ➞ Educated the customers on product and service offerings that best fit their personal needs if required ➞ Handled the escalations and complaints tactfully as per the laws, regulations, policies, and procedures ➞ Ensured the end to end operations for the smooth running of the process ➞ Responsible for Medical Records Retrieval, Copy Services, Back-log and invoices clearance along with Payments and Transfers ➞ Responsible for Native Language Call arrangements Show less

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  British Gas Business

  Sept 2011 - Jul 2013

  Customer Care Executive

  ➞ Accountable for the electricity invoices collections, and bucket amount collections➞ Generated invoices on Actual Meter Read➞ Responsible for the customer service indicators i.e. customer feedback and customer effort scores for the center ➞ Managed the customer complaints as per customer management framework guidelines➞ Responsible for evaluating the performance and monitoring performance trends closely ➞ Conducted direct debit set upon request

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  THE INDURE PRIVATE LTD

  May 2014 - Nov 2014

  Senior Executive SAP – Finance

  ➞ Maintained updated knowledge of company products and services➞ Generated parking and posting documents (invoices)➞ Handled the payment and employee codes

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  RADIANT EXPORTS PRIVATE LIMITED

  Aug 2016 - Apr 2017

  SAP Specialist

  ➞ Understood the business requirements of the organization ➞ Updated SAP Configurations and performed troubleshooting and customizing➞ Responsible for configuring settings for company code

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  Sharma Traders

  Apr 2017 - now

  Manager - Accounts

  ➞ Built and strengthen client relationships to achieve long-term partnerships ➞ Maintained accurate client records ensuring the contract updates and renewals➞ Maintained Sales book and cash book➞ Monitored and analyzed the accounting data