Farana Syed

Experience

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  Tata Motors

  Jun 2012 - Aug 2013

  CUSTOMER RELATION OFFICER/ RECEPTIONIST

  • Calling customers to remind them of the vehicle service due dates.• Place booking requests as preferred by the customers.• Follow up on the feedback of the services received.• Preparing reports about the feedback updating the team and.• Attending customer enquiry calls at the reception desk.

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  Cupola Teleservices (CTS)

  Oct 2014 - Nov 2014

  TELE CALLING REPRESENTATIVE (Temporary project)

  • Calling VIP Client to invite for international seminars and events• Informing the clients about the details of the seminars• Registering the details of the clients who agree to attend the seminars

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  Protogenus Marketing Solutions

  Mar 2015 - Oct 2015

  TELE CALLING EXECUTIVE (Temporary Project )

  • Calling clients from Saudi Arabia and Bahrain and inviting for particular events• Registering the confirmed clients for the events• Managing of the data of the clients• Preparing the weekly reports for the calls placed and registrations done.

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  Nielsen

  Nov 2015 - Jan 2018

  TELE CALLING EXECUTIVE

  • Conducting customer satisfaction surveys for different telecom operators, banks and automobiles.• Updating the received feedback on the online portals of the clients

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  Emirates Integra Medical and Surgery Centre

  May 2018 - May 2020

  PATIENT CONCIERGE/RECEPTIONIST

  ● Receiving and accommodating patients in the main reception.● Registering and checking the insurance coverage of the patients.● Billing both self pay and insurance patients.● Answering calls and email queries from the patients.● Appointment confirming ,scheduling and rescheduling based on the schedules ofthe providers.● Maintaining the Reception area clean & Tidy.● Reporting the revenue collection per day.● Handling providers' schedules for meetings.● Booking surgery and procedure based on Surgery request form.● coordinating Approval/rejection received by patients insurance to team andpatients● Validating the approval of the patients.● Resolving patients complaints● Managing the patient concierge schedule based on patient flow.● Attending all the meetings conducted by the clinic. Show less

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  Prime Healthcare Group LLC

  Nov 2020 - now

  CUSTOMER HAPPINESS EXECUTIVE