Piotr S.

Experience

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  Unit4

  Aug 2016 - Dec 2017

  - providing Agresso Business World software support for medium and large-scale global businesses within the finance module- researching issues originating from General Ledger, Accounts Payable, Accounts Receivable, Fixed Asset Management, and Cash Management- keeping the customer informed through written and verbal communication (phone call, email, TeamViewer/GoToMeeting/GoToAssist/Skype for Business/Remote Desktop Sessions)- documenting issues clearly and concisely in the call handling system (Salesforce)- maintaining internal Agresso environments including master data configuration to replicate reported issues- creating defects and knowledge base articles- identifying opportunities for service improvement or chargeable activities and raising these via appropriate channels Show less

  • IT Support Consultant (ERP - Agresso Business World)

    May 2017 - Dec 2017

  • Associate IT Support Consultant

    Aug 2016 - May 2017
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  Szkoła Języków Obcych LEKTOR

  Nov 2016 - Aug 2020

  English Language Teacher

  Teaching English at all levels including CAE exam preparation

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  Infor

  Dec 2017 - Aug 2021

  - providing LN support for large-scale global businesses within the finance module- researching issues originating from General Ledger, Accounts Payable, Accounts Receivable, Fixed Asset Management, and Cash Management- supporting the Polish and Russian LN localizations- cooperating with Infor localization partners (S&T Poland, IPLC Russia)- generating and analyzing financial reports and system trace files (Bshell)- maintaining internal LN environments including master data configuration to replicate reported issues- correcting financial data via General Table Maintenance (GTM)- creating defects and knowledge base entries Show less - providing Sage 200 and Spindle software support for small-scale UK businesses- researching issues originating from General Ledger, Accounts Payable, Accounts Receivable,and Cash Management- cooperating with Infor partners (Sage, CIM Services)- generating and analyzing financial reports- maintaining internal Sage and Spindle environments to replicate reported issues- implementing and configuring Sage 200c and Spindle remotely and on-site (including installation, SQL database configuration and master data setup)- correcting financial data via SQL- creating knowledge base entries Show less

  • Product Support Analyst (ERP - Infor LN)

    Feb 2020 - Aug 2021

  • Product Support Analyst (ERP - Sage & Spindle Document Management)

    Dec 2017 - Mar 2020
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  Aptitude Software

  Aug 2021 - now

  Support Partner (International)

  -representing Aptitude clients across the International region-assisting in managing major incidents within the International region-ensuring successful outcome for all support tickets raised-serving as the main escalation point for issues out of the ticketing system-prioritizing incidents across Aptitude’s client base in preparation for the Support team to manage-guiding the First Line Support (FLS), Second Line Support (SLS) and Product teams when required