John Colucci

Experience

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  THE NASDAQ STOCK MARKET LLC

  Feb 1994 - Dec 2004

  System Administrator

  System Administration of Tandem - nonstop, UNIX, AS6400, AS2200, Windows Servers, Silo, Solaris, IQMS, MQ series and Super Montage Clustering) Supported functional Tandem Integration systems, Testing and Production Environment. Tested systems that are used for the testing of software releases to be implemented in the production environment. Created documented procedures for installing new applications for weekend testing. Responsible in Control and monitor the operations of Computer Hardware systems Monitoring minicomputers, networks of personal computers (PC’S), and mainframes, ensuring efficient use.Maintained operating records such as machine performance and production reports. Supported Programmers on Weekend Testing and putting back production systems and creating and performing backups in UNIX, Tandem, and NT systems. Performed basic system problem determination using Tandem utilities such as TEDIT, FUP, PUP, PERUSE, SCF, SPOOLCOM, TAPECOM, PATHWAY, NETBATCH, RDF. TMF, Enscribe, and other tinning scripts assisted system support staff with SYSGENS, hardware configurations and operating software changes. Responded efficiently to customer inquiries by serving as an interface between customer and hardware/software vendors. Managed service by using internal resources and vendors. Ran UNIX and NT backups on Production and Testing Systems Revived Systems from Weekend Testing. 24x7x365 on call support rotation, supporting first, second and third shift for disaster recovery and update information for testingUsed Win Runner to help create a Company Automation Net batch for online / offline system. Checked transfer rate with RDF and TMF configuration for transferring data across platforms.Cross training on Solaris 5 and Unisys 2200 and Unisys6400 operation in a Windows environment.Projects Help the installation with IQMS and MQ series on Tandem Non Stop SystemsProject installs application that supports Super Montage Clustering of Application. Show less

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  Nerds to Go

  Jan 2005 - Mar 2005

  Franchise Owner

  (Owned Franchise) Sold itSystems Supported (PC, Desktops, Laptops) (Windows, UNIX)Provided On-Site Computer Support Services Computer Repair, Computer Installations, System Analysis, Wireless Network Integration Services, Upgrades Service and One-on-One Computer Training. Provided Customer Support on the phone in my Surrounding Area using PC Any wareBacking up systems - UNIX, NT, Windows 2000, Windows XP before repairing system. Loaded and Configured network and Wireless connection for (Windows and Linux systems).Worked with SEO, Key words Submittal, Dream weaver Cs3 and Front Page with Web 2.0 Show less

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  Nestlé Waters North America

  Apr 2005 - Mar 2006

  System Administrator

  Server support administration of UNIX, Solaris, Red Hat, Apache/Tomcat, Windows in a 24x7 environment.Ensured physical security and facility infrastructure are within established parameters.Consulted customers on the design and implementation of system architectures. Assisted the customers in the physical layout and installation of their equipment at Nestle Waters of North America HQ. Ensured customer installations are in accordance with Service Level Agreements (SLA) Used Active Directory for wide application that is on different systems and monitor and trouble shooting SAP and backups for different systems that are listed belowProvided Tier 1 and 2 supports to Nestle Waters of North America customers. Developed, maintained, and managed relationships with assigned customers. Primarily responsible for monitoring customer applications and Nestle Waters of North America operational architecture through a Network Operating Center (NOC) environment.Responded to alarms in accordance with Nestle Waters of North America procedures. Utilized technical expertise to analyze, troubleshoot and react to issues requiring immediate attention on UNIX, Linux, Window NT/2000/2003 and Apache/Tomcat Completed assigned work orders in an efficient manner. Issued trouble tickets when necessary. Maintained detailed logs and notebooks regarding customer applications, security, and operational readiness. Monitored and executed backups by using Data Protector by HPPerformed Job Tasks in JSS Perform Scripts in UNIX Shell to monitor jobs that are run in JSS with Control M. Used Active directory to setup passwords and monitor activity around the Networks and create backups for Windows environment. Helped Programmers with the patch work and upgrades of Windows, UNIX and Solaris. Monitored online and off lines billing software in Control M and JCL for Poland Springs. Show less

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  Sungard Availability Services

  Jan 2006 - Mar 2006

  Customer Support

  Provided Tier 1 and 2 supports to SunGard's customers. Ensured customer installations met agreed upon Service Level Agreements (SLA). Developed, maintained, and manage relationships with assigned customers. Consulted with customers in the design and implementation of customer architectures. Assisted Customer in the physical layout and installation of SunGard's secure cabinets on HP Non Stop Systems. Ensured physical system and facility infrastructures are within operational parameters. Monitored and troubleshot Tivoli and Prognosis Netback function and escalationPrimarily responsible for monitoring customer applications and SunGard's operational architecture through a Network Operating Center (NOC) environment.Responded to alarms and system errors in accordance with SunGard polices and procedures. Utilized technical expertise to analyzed, troubleshoot and reacted to issues requiring immediate attention on Tandem Systems. Issued trouble tickets to 3rd level escalation team as necessary. Maintained detailed logs regarding customer applications, security, and operational readiness. Ensured service delivery met SunGard ISO certification requirements. Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments and systems administration support. SunGard Pre-built ticketing software to contact online support programmers to resolve issues.Monitored CISCO LAN/WAN, Windows and UNIX systems for performance and disruptions issuesConsulted with Midrange and Mainframe team members to diagnose problems with Tandem, Websphere, UNIX and Windows systemsChecked EMS logs to see if there any problems to diagnose problems with TCP/IP lines and application use these lines.Monitored Prognosis for CPU, TCP/IP; expand lines and disk packs on the Tandem, Websphere, SQL and Oracle database for performance.Reset password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services. Show less

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  AT&T

  May 2006 - May 2007

  System Administrator

  System Administration and support of UNIX, Red Hat, Apache/Tomcat, Tandem-Nonstop, Websphere, Windows NT/2000)Provided monitoring and application support, production support and development support environments for Enterprise Application Services and Cingular customers Scheduled and ran jobs in UNIX using $universe and Tandem using Tivoli, Prognosis and Net backup) Troubleshot issues with various internal groups including Websphere, Tandem, UNIX/Linux, Windows, Safe Com, And XYGATE)Followed processes and procedures when resolving or escalating issues.Conducted process audits and root cause analysis to improve productivity and quality. Prepared detailed technical documentationCreated LSA every week and using the Tandem HP OpenView as a ticketing system. Detected errors in Windows, UNIX and other OS’s. Used HP OpenView to detect system errors. Documented all errors and resolutionsMonitored system activity and Run batch jobs using $universe in Solaris, HP-UX, and AIX.Monitored Citrix servers for Off-shore personal in Puni and Norda India for any issue and escalate to upper management for connectivity and load balance of the service.Diagnosed and resolved Mainframe Architecture Design and Midrange Architecture Design issuesMonitored Prognosis for CPU, TCP/IP; expand lines and disk packs on the Tandem, Web sphere and SQL and Oracle database for performance.Maintained HTML and Java Applets for Cingular and AT@T systems and report back to the developer on the error and outcome of problems.Checked EMS logs to see if there any problems to diagnose problems with TCP/IP lines and application that support those lines.Reset password and checking status in Safe Com and xygate with other utilizes to make it safe for users and prevent overloading of the services.Troubleshot different types of system between Unix cron netback $uverse, Tandem Netback with Tivoli, and Prognosis and other Netback sources Show less

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  Qwest Tech

  Nov 2007 - Feb 2008

  Contractor

  Provided on-site shift coverage support to include trouble monitoring, ticket management, UNIX, Windows, and VERITAS Net backup support for system users.Troubleshot and resolved problems between LAN, DSL and netback 24x7Resolved and followed up on trouble tickets according to SLA. Monitored backup platform to ensure successful completion of backup and restore jobs. Data Center Facility equipment support such as PDUS, UPS, HVAC, Generator, and fire panels VERITAS Net Backup Operations and administration. Systems – Windows, F5, Unix IBM Running Cross ConnectsFiber connection understanding Fluke device to find connection Issues. Show less

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  IKON Document Services

  Feb 2008 - Sept 2008

  Contractor

  Supported resource for Hartford office using Scan-To File (S2F). Worked with LDS sales and operations to complete requests for S2F post processing Converted data to major Lit support software per client request Manipulated Data to include bates capture; file renaming and Load file conversion from one Lit support program to another. Non - IKON CD import conversions. Custom load files not able to be created using S2F working with IPRO, summation, and Summation Concordance, E-Discovery. Show less

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  Peak Systems

  Oct 2008 - Feb 2010

  Subcontractor

  System Support, networking and system administrationSystem Support for Federal Government on call, Clean / Wipe JP Morgan Computers for Distribution when need it, Computer Maintenance for multiple Company's and PC support for different sites.

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  SECURE AMERICA CORPORATION, LLC

  Feb 2010 - now

  Security Guard
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  Madison Security Group, Inc.

  Jun 2012 - Jun 2012

  Security Guard

  Private security event for warrior dash to patrol camp grounds for problems and issues

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  CVS Health

  Feb 2017 - Mar 2017

  Callcenter

  Taking support calls for hardware, Photo to help CVS employees to fix there systemsHP ticketing software to place tickets for hardware and photo