Jeff Mason

Experience

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  IBM

  Mar 1996 - Jun 1998

  Help Desk Analyst | Wide Area Network Adminstratior

  Led software release management and data retrieval for 2,500 Denny’s, Hardee’s, Quincy’s, and El Pollo Loco restaurants with a 99.8% daily compliance to established service level agreement.• Managed a team of 3 analysts.• Traditional polling instituted for a $250K savings per year.

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  IBM

  Jul 1999 - Jul 2019

  Project Management | Data Analysis | Data Modeling | Report and Digital Dashboard Development | Advanced Excel | SQL | Problem Management | Incident Management | Process Development | Written and Oral Executive Level Presentations | MS Office I have worked on two bid proposal teams for multi-million dollar projects in 2016 and 2017 and 3 contract renewals. Duties included: - Data Modeling/Forecasting for the new years for contract renewal. - Machine Service Manual requirements mapping, required resources/hours and pricing. - Training Program requirements mapping, required resources/hours and pricing. - Teamed with others to map IBM's proposed solutions to RFP for completeness. - Authored portions of the Technical Bid Proposal presented to the customer.I have managed numerous projects during my tenure with IBM. (Kiosk Core Charges, MDC Transfer to Topeka, Holiday Parts Kits)Data Analysis/Modeling/Reporting to support the US Postal Service's fleet of Self Service Kiosks This included opening defects, program change requests and following them through with requirements analysis and the change management process. Root Cause actions created and addressed 26 defects and 11 program change requests leading to a 3.2% reduction in kiosk down time, 16% reduction in error conditions, and a 6.4% reduction in Help Desk Tickets.Integral part of: - Metric analysis of over 50 software upgrades. - Development and deployment of Phase II of APC SEP1 kiosks to 375 locations in 2007. - Development and deployment of Next Generation Kiosk to 2,800 locations in 2018.Development and maintenance of 3 Machine Service Manuals for all 3 versions of the kiosk. The development and maintenance of Executive level digital dashboards and reporting on kiosk performance.Interface with hardware other equipment manufacturers (OEM) for RMA and/or performance issues found in field operations. Show less

  • Senior IT Specialist - Root Cause | Project Manager | Data Analyst | Business Analyst

    Jun 2005 - Jul 2019

  • Programmer Analyst - FoxBase | Foxpro | C | Visual C++ | MSDE | Object REXX

    Jul 1999 - May 2005
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  FINEOS

  Nov 2020 - now

  Cloud Deployment Manager

  Cloud deployment of the FINEOS product SaaS on AWS Cloud Infrastructure.