Christopher Porche'

Experience

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  JC PENNEY CO

  Oct 2004 - Jun 2007

  Customer Service Representative

  Responsible for managing all the credit card & cash transactions, with heavy phone contact and distribution of calls to different departments. Solved billing problems & assisting with customer inquiries along with problem solving & resolutions. Assisted in training new customer service representatives.

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  NC Dynacmic's

  Jul 2007 - Apr 2009

  Quality Control Inspector

  Responsible for inspecting manufactured aerospace parts and tolerance levels. Up keeping the quality and standards of the production of product. Answering multi line phone system, transferring calls, checking emails, filing documents, making copies, and distributing mail when it arrives.

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  V Channel

  Feb 2009 - Nov 2021

  Call Center Supervisor/ Office Manager

  Responsible for managing employees, assisting with calls, processing orders, ensuring customers care, diffusing all customer relations, maintaining business operations and quality control. Secondary duties include: Clerical and admin (Scheduling Remote CSR work hours), daily data entry duties for a vast array of products, warehouse stocking and organization of those same products. Maintained social media and uploaded inventory for sales.

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  Marvin Engineering Company

  Sept 2015 - Nov 2021

  Quality Control Specialist

  Responsible for supervising a group of 3 DMS (Discrepant Material Storage) coordinators on a daily basis. Maintaining a daily inventory of over 80 Quality notifications. Weekly metrics reporting to management. Execution of dispositions by IPT including Scrap, RTV, Acceptance by QC, Perform RCCA, and Rework. Scheduling meetings with Program Management, Quality engineering, Production Control to facilitate part movement in accordance with AS9100. Proficient in SAP and Microsoft Outlook. LEAN 101 certified. Show less

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  RBC Sonic Industries

  Nov 2021 - now

  Production Planner