Ibrahim Yousef

Experience

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  Vodafone

  Aug 2014 - Nov 2015

  Customer Service Consultant

  Troubleshoot all technical issues and create user cases for future records. provide full help and support needed to enhance the customer experience.Giving a clear and complete break down for the billing issues.Communicate and negotiate with the third parties and other partners to accept our offers.

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  Apple

  Jan 2016 - May 2019

  Technical Support Specialist

  Taking the lead on solving complaints and handling complex arguments and objections. Uncover the customer's needs and follow through with the right solutions.Utilize all the given tools to enhance the services and improve the customer satisfaction rates.Coordinate with apple retails, service providers and internal departments whenever needed to deliver the best customer experience.Achieve consistent positive NPS numbers

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  Philip Morris International

  Jun 2019 - Mar 2022

  Sales Expert

  Personalize the customers’ experience in every interaction and surpass their expectations. Recommend the most recent products and use the upselling and cross-selling techniques whenever possible.deploy, implement and replenish the stock according to the visual merchandizer and align with internal departments to ensure stock availability and price updates.Researched and identified opportunities for account growth, account penetration and market expansion.Accomplished and exceeded sales targets. Show less

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  The First Group

  May 2021 - Aug 2023

  Property Consultant

  Conduct a daily business meetings with potential clients and buyers.Educate the clients about the off plan and ready projects and share the long term values and the future benefits of each one. uncover the client's needs, concerns and doubts and absorb their fears. Walk the clients through the whole selling process and breakdown each stage and empower them to make the right purchase decisions.accomplish and exceed the sales targets on monthly basis.

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  Doo Property

  Oct 2023 - now

  Sales Manager

  - leading, motivating and managing the off-plan sales team to achieve sales targets.overseeing the activities and performance of the sales team. - develop and implement effective sales strategies to achieve company growth targets.- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

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  Binghatti

  Dec 2024 - now

  Relationship Manager