Tippawan Rujivipat

Experience

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  RICOH (THAILAND) LIMITED

  Oct 2003 - Mar 2004

  Executive Sales Representative

  • Delivered detailed product explanations and usage instructions to customers.• Served as the initial consultant for customers on basic technical issues.• Coordinated communication between customers and various company departments to ensure the highest level of customer satisfaction.• Created sales forecasting reports to inform strategic planning.

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  GAC Group

  Mar 2004 - Apr 2009

  • Conducted comprehensive analyses of logistics and freight operations, improvement in efficiency and streamlined processes.• Negotiated competitive sea and air freight rates for the Asia-Pacific region, achieving cost savings of through strategic collaboration with Global Liners.• Supported the Global Account Manager by delivering customer experience training for regional sales teams, enhancing client satisfaction. • Coordinated travel arrangements for the Global Account Manager, ensuring seamless logistics and optimizing travel costs Show less • Assists Global Business Development manager with specific assignments• Gather, update volume data and produce GAC monthly, quarterly, yearly report• Analyze KPIs reports• Coordinate with internal departments and customers to enhance management efficiency and problem solving capability• Maintain and improve relationship with GAC key accounts, customers and airlines• Handle and provide assistance for all adhoc tasks as assigned by Global Business Development Manager in light of developing new business• (Secretarial responsibilities)• Act as the front line communicator for management team and handle inquires in a responsive and tactful manner• Provide full secretarial support to management team including schedule meeting, appointment and travel arrangement, preparing correspondence and presentation materials. Show less

  • Global Account Assistant Manager

    Dec 2006 - Apr 2009

  • Global Purchasing Executive - Air Freight

    Sept 2004 - Nov 2006

  • Assistant to Global Purchasing Manager

    Mar 2004 - Sept 2004
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  Jardine Schindler Thailand

  Apr 2009 - Oct 2024

  Customer Experience Champion and Key Account Management Assistant Manager Jardine Schindler (Thai) Ltd. [Global leading company of Elevator and Escalator Industry]Customer Experience Specialist15+ years of experience• Enhance customer satisfaction and resolving issues effectively.• Promotes a Customer Experience culture by leading workshops and training for internal teams, sharing best practices across the Asia-Pacific region.Administrative Professional15+ years of experience supporting executives.• Resourceful and detail-oriented, with a proven track record of efficiently managing the needs of high-achieving executives.• Skilled in managing high-volume workloads in fast-paced environments.Event Coordinator• Coordinates with local, regional, and external teams to plan and execute conferences and events.• Plans and manages roadshows, conference calls, and exhibitions to showcase company products and technologies.• Dynamic event coordinator with [number] years of experience in creating memorable and impactful events, dedicated to delivering exceptional client satisfaction and operational excellence."• Results-driven professional with a passion for event management, skilled in leveraging creativity and organizational prowess to execute successful gatherings that leave a lasting impression.Assistant to the Managing Director• Outgoing and approachable, providing exceptional customer service and administrative support to both internal and external stakeholders.• Proficient in calendar management, scheduling, data entry, and database administration to ensure seamless operations.• Trusted to handle all strategic assignments for the Managing Director, ensuring timely and efficient execution of key projects and initiatives. Show less Customer Experience Specialist – Master trainer 15+ years of experience• Enhances customer satisfaction by effectively resolving issues and addressing concerns.• Promotes a customer-centric culture by conducting workshops and training sessions on the customer journey for internal teams, while sharing best practices throughout the Asia-Pacific region.• Successfully conducts annual training sessions, promoting a culture of continuous improvement and collaboration throughout the organization.• Adapts and localizes global training content to meet regional needs, ensuring relevance and effectiveness while facilitating cross-departmental communication and breaking down silos. Show less • Collaborated with internal teams to address customer concerns and enhance overall customer experiences.• Delivered outstanding customer service through telephone, online chat, and email platforms.• Documented customer interactions in the internal database to maintain comprehensive service history.• Responded to customer inquiries, concerns, and complaints, providing effective solutions and following up to ensure resolution.• Achieved a consistent 60% Net Promoter Score (NPS) for customer satisfaction through excellent service delivery.• Served as an effective liaison between customers and internal departments to facilitate communication.• Managed critical inter-departmental escalations to improve customer retention rates.• Handled complaints promptly, offering appropriate solutions and following up to confirm resolution.• Performed all secretarial tasks efficiently. Show less • Managed logistics, catering, agendas, and travel arrangements for meetings and events involving the board of directors, president, and executive vice president.• Organized and maintained updated schedules for executives to optimize time management.• Facilitated communication by responding to emails and correspondence, enhancing overall business processes.• Transcribed phone messages and relayed them to the appropriate personnel efficiently.• Greeted visitors, assessed the purpose of their visit, and directed them accordingly.• Collaborated with senior management to initiate new projects and support various processes.• Composed reports, executive summaries, and newsletters to communicate key information.• Successfully orchestrated conferences and coordinated travel for speakers and attendees.• Created polished presentations to support executives in their initiatives. Show less • Managed logistics, catering, agendas, and travel arrangements for meetings and events involving the board of directors, president, and executive vice president.• Organized and maintained updated schedules for executives to optimize time management.• Facilitated communication by responding to emails and correspondence, enhancing overall business processes.• Transcribed phone messages and relayed them to the appropriate personnel efficiently.• Greeted visitors, assessed the purpose of their visit, and directed them accordingly.• Collaborated with senior management to initiate new projects and support various processes.• Composed reports, executive summaries, and newsletters to communicate key information.• Successfully orchestrated conferences and coordinated travel for speakers and attendees.• Created polished presentations to support executives in their initiatives. Show less

  • Customer Experience and Key Account Management Assistant Manager

    Jul 2017 - Oct 2024

  • Head of Customer Experience

    Jul 2017 - Oct 2024

  • Executive Secretary and Customer Excellences

    Jan 2013 - Jul 2017

  • Executive Secretary

    Apr 2009 - Jun 2017

  • Executive Secretary to Managing Director

    Apr 2009 - Dec 2012