Khairul Daneal Muhammad Ng

Experience

• 

  PARKROYAL on Beach Road, Singapore

  Dec 2014 - May 2015

  Porter

  Operations:-Promptly assist to satisfy any guest request or inquiry to ensure a comfortable stay-Provides seamless luggage services for internal and external guest-Manages any bookings for transportation and aid guests in any inquiries regarding tours or facilities-Assist to takeover Concierge in the absence of the former

• 

  Capri by Fraser

  Jun 2015 - Sept 2016

  Food and Beverage Associate

  Operations:-Ensure top notched service is provided to give each guest a memorable dining experience-Efficiently carries out duties as Cashier, Waiter and Expediter -Facilitates the planning and running of events and banquets-Assisted in bar and kitchen operations when called upon-Managed the training of fresh associates, part-timers and interns

• 

  Sofitel Singapore Sentosa

  Oct 2016 - May 2021

  Operations:-Make crucial decisions in the absence of higher management-Coordinate closely with all departments to ensure smooth daily operations-Ensure team members provide prompt and efficient service to guests at all times-Addresses guest concerns professionally, in a manner that satisfy their needs while safeguarding the hotel's interest-Monitor guests' expenses, cross-referencing with their credit limit to prevent losses by the hotel-Regular updates of Duty Manager Logs, Incident Reports and to report any unusual activity to higher management-Liaise closely with the Security Department and respond to all emergency procedures-Collaborate with the IT Department regarding any faults of the system at times of emergencyIndividual Responsibilities:Operational Materials-Ensures weekly checks to all materials required for operations, be it amenities or stationary-Research future reports in order to assess the amount of materials needed for every upcoming week-Utilizes Oracle Hospitality Materials Control to raise requisition or order requestssee lessCommission Allocation-Collation of all upselling transactions to be submitted on a monthly basis-Allocation of each transactions to respective team members and service provider Show less Operations:-Supervises the day-to-day operations revolving guest arrivals, stays and departures in the resort-Demonstrates inept problem solving skills to overcome any obstacles faced-Delegation of work and responsibilities to ensure smooth operationsIndividual Responsibilities:Training-Manages the training of new employees and interns, adapting the teaching method to suit each individual-Undertakes the management of new projects and campaigns, ensuring that each team member is fully aware of any updates in procedures or developments-Set targets and specialized training for each individual to ensure a competitive yet positive and motivated environment in the workplace Show less Operations:-Execute daily front desk operations including, but not limited to, check in, check out and cashiering -Assign upcoming arrivals based on guest preferences and requests-Ensures smooth transition during the handover and takeover between shifts-Able to efficiently handle guest complaints, concerns, requests or inquiries-Manages the allocation and billings of business or leisure group travellers-Effectively takes on the role of Telephone Operator, Room Service Operator or Concierge should the need arise Show less

  • Duty Manager

    Jan 2021 - May 2021

  • Guest Service Supervisor

    Jul 2018 - Jan 2021

  • Guest Service Agent

    Oct 2016 - Jul 2018
• 

  Shangri-La's Rasa Sentosa Resort & Spa

  Jun 2021 - May 2022

  Duty Manager

  Operations:-Handling of guest complaints and service recovery, providing an amicable solution which satisfies both guests' and hotel's interest-Supervision of all Front Office personnel under guidance of Front Office Manager (including but not limited to; Concierge, Operator, Hotel Shop)-Close coordination with all departments, regularly updating the relevant parties to ensure smooth daily operations and preventive maintenance of the property-Closely monitors room inventory management for guest and house use-Management of Night Audit processes and Credit Limit Checks at the absence of the Night ManagerIndividual Responsibilities:Guest Experience-Tasked as primary liaison for all guest enquiries-Personally undertakes the handling of guests' special requests and preferences-Responsible in handling any of guests' grievances or discrepancies Show less

• 

  Conrad Singapore Orchard

  Jul 2022 - now

  Duty Manager

  Operations: -Responding to guests' needs promptly and efficiently, all while maintaining the interest of the property-Ensure integration of efforts from all departments to maintain smooth daily operations and hotel upkeep-Room inventory management for guest and house use-To make critical decisions during times when which higher management is absent-Managing End of Day process and monitoring of Credit LimitIndividual Responsibilities: Finance Training-Tasked to revise and implement all standard operating procedures involving finance (including but not limited to; Document remittance, Posting of folio transactions, Authorization of rebates/allowances)-Liaison between Finance and Front Office department, acting as the representative to clarify or rectify any discrepancies between the departmentSelf Check In Kiosk Implementation-Setup and enforcement of Self Check-In standard operating procedures-Developed solutions for potential obstacles derived from data collection of system soft launch Show less