Fredrick Palmer

Experience

• 

  Phillips Van Heusen

  May 1993 - Aug 1994

  3rd Key Manager

  • Collaborated with the managers of 3 locations to supervise associates.• Assisted with merchandising and promotional campaigns.• Mentored and motivated associates to meet sales goals.• Assisted managers in conducting inventory and loss prevention. • Opened and closed stores and generated daily sales reports.

• 

  Kay-B-Toys

  Feb 1995 - Jun 1995

  Assistant Manager

  • Collaborated with manager on hiring, training, and supervision of associates.• Approved and verified customer returns.• Mentored and motivated associates to meet sales goals.• Assisted manager in conducting inventory and loss prevention. • Opened and closed store and generated daily sales reports.

• 

  Jan Bell Inc

  Jun 1995 - Oct 1995

  Assistant Manager

  • Collaborated with manager on hiring, training, and supervision of associates.• Mentored and motivated associates to meet sales goals.• Assisted manager in conducting inventory and loss prevention. • Opened and closed store and generated daily sales reports.

• 

  Self Employed

  Nov 1995 - Jul 1997

  ESL Instructor

  • Designed, developed and delivered English as a second language (ESL) educational material to multi-ethnic community populations.• Performed community outreach activities to recruit and enroll students in ESL classes.• Continuously monitored individual progress and effectively used multiple teaching strategies and presentation styles to maximize individual learning. • Secured locations and planned unique learning opportunities, field trips, immersion days, creative writing contests etc. to enhance learning. Show less

• 

  Jan Bell Inc

  Aug 1997 - Aug 2000

  Manager

  • Supervised 3-4 associates.• Interviewed, hired and trained employees.• Developed and monitored budgets, processed payroll, and created work schedules.• Motivated associates to set and achieve sales goals.• Created sales and loss prevention reports and performed in store audits. • Assisted upper management with regional store audits.• Based on performance excellence I was recruited by national management to rehabilitate an under-performing location in St. Paul MN. This involved extensive auditing, research, and problem solving of systematic failures, and hiring and training all new management and staff. Show less

• 

  Palmer Electric Service

  Sept 2000 - Oct 2002

  Field Manager

  • Oversaw multiple project sites and managed competing project priorities to ensure projects were completed on time and within budget.• Inspected employees work to assure quality and compliance with state codes.• Reviewed and processed payroll and maintained accurate accounting records.• Created accurate bids, estimates, invoices, and purchase orders.• Managed financial and physical resource allocation, monitored budgets, and conducted audits.• Effectively communicated project updates to clients and management. Show less

• 

  Perry Supply Co Inc

  May 2001 - Feb 2002

  Warehouse Foreman

  • Supervised 3-4 employees.• Trained employees on product knowledge, company policy and logistics guidelines.• Managed vehicle fleet and supervised delivery drivers to ensure uninterrupted service to 50+ customers in a 4 state service area. • Planned delivery routes to maximize efficiency. • Managed inventory and purchasing.• Evaluated work processes for safety and efficacy. • Collaborated with sales team to create bids.

• 

  Siemens/U.S. Filter

  Oct 2002 - Sept 2004

  Technical Specialist

  • Collaborated with diverse teams of engineers, plant managers, and local and federal government agencies to design water treatment projects for multi-million dollar clients (Dow Chemical, Valero, Con Edison Power, Fairchild semi-conductors, etc.). • Coordinated with clients and on site operations teams to implement pilot studies.• Managed pilot studies, collected data, problem solved, and prepared reports for clients and management.• Distilled complex technical content into accessible information for non-technical team members.• Provided technical assistance to operations teams on multiple projects.• Identified cost saving upgrades and growth opportunities for clients. Show less

• 

  Palmer Electric Service

  Sept 2004 - Jun 2009

  Field Manager

  • Oversaw multiple project sites and managed competing project priorities to ensure projects were completed on time and within budget.• Inspected employees work to assure quality and compliance with state codes.• Reviewed and processed payroll and maintained accurate accounting records.• Created accurate bids, estimates, invoices, and purchase orders.• Managed financial and physical resource allocation, monitored budgets, and conducted audits.• Effectively communicated project updates to clients and management. Show less

• 

  San Juan College

  Jan 2006 - Jun 2009

  Adjunct Faculty

  • Designed, developed and delivered course material in an accessible, professional manner.• Created and evaluated lesson plans, course curriculum, and syllabi for students and administration. • Continuously monitored individual progress and effectively used multiple teaching strategies and presentation styles to maximize individual learning. • Generated progress reports.• Consistently received excellent evaluations from students.

• 

  High Desert Family Services

  Jul 2009 - Sept 2010

  Service Coordinator

  • Collaborated with interdisciplinary teams and individuals from diverse communities to create service plans that accurately capture the capabilities and needs of clients. • Assessed client’s changing needs and level of service plans implementation during home visits.• Supervised 10-15 direct staff. • Secured locations for trainings, scheduled trainings, and trained staff.• Monitored budgets and managed financial resources.

• 

  DHL

  Oct 2010 - Feb 2014

  • Increased team productivity 17% by analyzing processes, creating, implementing and training my team on new work flow and task management strategies across multiple platforms. • Served as a dedicated liaison to multi-million dollar global accounts (Bristol Myers Squibb, Celgene, Hach Chemical, etc.).• Assessed client needs and provided guidance to multi-national teams to create and implement unique processes to meet the complex needs of global customers.• Communicated information efficiently and professionally to multiple internal and external stakeholders and customers. • Created daily, weekly, and monthly reporting using CMS database, proprietary web-based programs, Google docs, and Microsoft Excel.• Designed, developed and delivered training to new executives and conducted employee development training.• Delivered presentations to account executives in team and individual settings.• Served on Director’s action committee for 2012, expert team for 2013, and team-building committee 2012-2014.• Awarded Top performer award on 5 occasions, Employee of the quarter for 2013, and Everyday Specialist Award for 2013. Show less

  • Key Account Executive

    Mar 2012 - Feb 2014

  • Customer Care Research Specialist

    Jul 2011 - Mar 2012

  • Customer Relations Representative

    Oct 2010 - Jul 2011
• 

  High Desert Family Services

  Mar 2014 - Jul 2014

  Program Manager/Independent Consultant

  • Increased training compliance 31% on all state and corporate training metrics by implementing a training and tracking system. • Interviewed, hired, and trained direct care staff and service coordinators. • Collaborated with quality assurance manager to design, develop and evaluate training materials.• Created, compiled and maintained corporate and state documentation required by the New Mexico Department of Health.• Generated reports and delivered presentations and briefings to CEO and CFO.• Supervised 21 employees and contractors.• Developed a prospective business plan for corporate growth.• Collaborated with diverse teams to create service plans that accurately reflected client needs. • Assessed client’s needs and level of service plan implementation during monthly home visits.• Reviewed all service plans, progress notes, billing and payroll documents for quality assurance.• Secured locations for training, scheduled training, and trained staff. • Monitored budgets and made budget projections.• Conducted field training and employee development training.• Audited files and oversaw transition to incoming program manager.• Assessed effectiveness of service plans and progress on outcomes. Show less

• 

  Excel Case Management

  Jun 2014 - Aug 2015

  Case Manager

  • Oversee and collaborate with 32 interdisciplinary, teams including health care professionals to create and implement Individual Service Plans for individuals with intellectual/developmental disabilities. • Effectively communicate with a wide range of constituencies in a diverse community to secure positive outcomes for the client.• Independently organize and prioritize multiple reports, service plans, meetings, field work, and assessments all with competing deadlines to maximize productivity in a home office setting. • Secure locations, schedule, and lead interdisciplinary team meetings.• Provide guidance to individuals and agencies in accessing services.• Advocate for vulnerable populations by assessing needs and making service and placement recommendations. • Develop budgets for Medicaid billed services and submit billing documents.• Eliminate barriers for clients in obtaining services and attaining goals.• Train and mentor new hires. Show less

• 

  Acadia Healthcare

  Sept 2015 - Oct 2017

  • Manage multiple talent development projects including new employee orientation, and professional development activities for 400 employees.• Redesigned the new employee orientation, developed department specific orientations, and created competency evaluations which work together to identify areas of opportunity that are then addressed through extended training programs. This project contributed to a 27 % decrease in employee turnover over a 12-month period.• Demonstrated adaptability and embraced change in a rapid paced, highly regulated environment while ensuring compliance and delivering a high-quality product.• Developed training media including video, PowerPoint, gamification strategies, online learning modules, competencies, scenario based activities, discussion facilitation guides, and social learning activities. • Partnered with UNM OILS department to implement an internship program for graduate students pursuing careers in training and Organizational Development.• Streamlined performance improvement reporting processes to effectively utilize data in the moment to drive change and implement action plans earlier. This improved PI response times by 2 weeks. • Chair the S&R performance improvement committee.• Collaborated with QI and HR departments to identify and implement process improvement initiatives and assign project resources.• Trained CEOs and HR directors from multiple Acadia facilities to implement my training programs using processes and materials I developed. • Analyzed data to identify training and talent development opportunities and effectively communicated recommendations to management. • Calculated ROI for all training initiatives. • Evaluated all training programs for effectiveness and cost efficiency.• Maintained training database for tracking and compliance. • Utilize therapeutic crisis intervention skills to handle highly stressful and volatile situations while maintaining emotional regulation on daily basis. Show less •Coordinate new employee orientations, secure training locations, and create orientation schedules •Design and develop 24 training courses including all training materials, tools, goal oriented experiential activities, group projects, and simulations•Create, evaluate and revise all power point presentations for all training.•Design and deliver monthly refresher training, employee development training, and ad hoc training as required by management•Evaluate effectiveness of all training programs•Supervise 16 trainers and coaches•Monitor new employee progress throughout two week orientation and effectively use multiple learning strategies to maximize employee learning•Lead weekly new employee supervision meetings following initial orientation•Deliver American Red Cross CPR/First Aid training•Facilitate Therapeutic Crisis Intervention training as developed by Cornel University•Create and maintain a 12 month schedule of all training courses•Track and record employee training compliance for 400 plus employees using UltiPro•Assist in hiring events and evaluate qualifications of potential new employees•Maintain training facility and all training equipment including Mondopad, projectors, laptops, CPR/First Aid training mannequins, and TCI training equipment.•Create and manage registrations for all trainings.•Inventory and order all training supplies and equipment Show less

  • Director of Training/Staff Development Director

    May 2016 - Oct 2017

  • Training Coordinator

    Sept 2015 - May 2016
• 

  Laguna Development Corporation

  Dec 2017 - now

  Senior Director Of Training And Organizational Development

  •Oversee all corporate training, learning, and development initiatives.• Coordinate corporate succession program and develop qualified internal candidates for key strategic positions. • Interpret behavioral assessments and advise senior staff on candidates for senior management positions.• Coordinate and oversee corporate mentor program.• Develop and deliver annual leadership development workshops.• Conduct needs assessments and identify strategic areas of focus for learning interventions.• Develop and coordinate overall corporate training and organizational development program.• Prepare annual training budget.• Serve as a coach and advisor for all levels of management. Show less