Antonio Delgado

Experience

• 

  Infinity Property & Casualty Insurance Corporation

  Jun 1997 - Jan 2008

  Conduct quality control evaluations of vehicles, prior to repair or under repair, returned to service or total loss, in order to verify the accuracy of appraisals and documentation being written by adjusters, staff appraisers, independent appraisers, and repair facilities.Negotiate and adjusted appraisals based on exceptions found and report findings to management.Conduct vehicle damage re-inspections of staff appraisers, independent appraisers and repair facilities and resolve any conflicts arising from the original inspection.Conduct Material Damage appraiser training.Conduct Material Damage audits on claims offices.Conduct Salvage Pool audits.Participant in the catastrophic claims program. Show less

  • Material Damage Re-inspector

    Jun 1999 - Jan 2008

  • Multi-line Adjuster

    Jun 1997 - Jun 1999
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  Nationwide Insurance

  Jan 2008 - now

  Claims Manager

  Manage a diverse team of Material Damage Field Claims Associates in Southern California.Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.Deliver a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.Responsibilities include managing customer complaint/ satisfaction, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination.Address and resolves customer complaints according to Best Practices. Monitor customer satisfaction in an effort to drive action plans for improvement.Identify, develop and retain high performing associates who have the potential for or are ready to fill critical roles in the organization.Conduct QA file reviews and implement QA team recommendations. Show less