Prateek Sethia

Experience

• 

  UBUY

  Feb 2013 - Sept 2015

  Sales Representative

  Responsible for going door-to-door and selling as well as demonstrate UBUY products, negotiates sale, and completing paperwork.

• 

  Fairvaluenz

  Dec 2015 - Dec 2017

  Team Leader

  Managing and directing the development and implementation of sales strategies and setting targets for Team members to maintain and achieve weekly targets.

• 

  Probe CX

  Jan 2018 - Oct 2019

  Outbound / Inbound Sales Specialist

  Working on several campaigns and promoting a range of Vodafone products. signing up new clients, keeping track of the after-sale process, and directing clients' requirements or questions to the right departments, such as technical support, billing, and other departments.

• 

  Vodafone

  Nov 2019 - Nov 2021

  Case Manager

  Taking ownership of Tier 2 business customer’s technical and billing cases. Also handling Tier-3 executive complaints via email and face to face.

• 

  One New Zealand

  Jan 2022 - now

  This position involves managing an SME base and proactively providing an exceptional client experience. Key responsibilities include retaining revenue, driving growth through high-value acquisitions, ensuring high NPS performance, and managing daily account tasks for SME database.

  • Business Sales Team Lead

    May 2024 - now

  • SME - Business Specialist

    Jan 2022 - now