AHMED RASHEED BAIDOO

Experience

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  GLO 1 Nigeria

  Jul 2009 - Dec 2010

   Designed services layout and deployed network, across Glomobile telecommunication infrastructure to connect and integrate customers(level 2 ISP) into GLO network Configure Alcatel 7750-SR routers as well as Cisco catalyst switches and routers to provide the desired services for the customers Liaised with vendors and third party Last-mile service providers to procure last-mile solutions to connect Glomobile client (Level 2 ISP) in places where Glomobile infrastructure does not reach Responded to the technical support emails and phone calls from customers and helped end users in troubleshooting and resolving systems and connection related issues. Kept an updated inventory and movement log of all IT infrastructure equipment as well as maintained a updated Visio documentation of the network diagram Show less  Directly worked with field engineers to offer assistance in handling and troubleshooting transmission path problems as well as network nodes such as Add and Drop multiplexers (ALU 1652, 1660,) Performed Partial Acceptance Test of Optical Transmission Nodes ALU(1650,1662 and 1660-OMSN)and Huawei(OSN3500,OSN1500) and ZTE(ZXMP S385,325,200,) Worked together with the transmission planning Unit to integrate and implement new sites into the Alcatel 1353NM and 1354RM as well as integrating new ADMs into the network Provided technical support to field engineers on client installations and setups and assisted in troubleshooting of problems encountered. Interfaced with clients on a day – to –day basis to develop acceptable use policies for their IT infrastructure and provided continual technical support. Liaised with 3rd party suppliers in proposing and selecting appropriate equipment and systems in client deployments in conformity with proposed budget and investment schedules. Show less

  • IP Services Engineer

    Jan 2010 - Dec 2010

  • SDH TRANSMISSIONS ENGINEER

    Jul 2009 - Dec 2009
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  GLOMOBILE GHANA

  Jan 2011 - Feb 2014

  Data Communication and Network Engineer

   Configuration, deployment, and management of core network routing, switching and security infrastructure supporting LAN and WAN connectivity across over 30 GLOWORLD branches. Network node integration, performance monitoring, reporting and analysis via network monitoring systems (Solar winds Orion Network Performance ) Analysis of key performance indicators and enforcement of Service Level Agreements with Service Providers. Security audit of existing network infrastructure and implementation ofControls to ensure routers, switches and firewalls are configured and comply with corporate security standards and in accordance to industry best practices. - Proactive log monitoring and auditing of security devices to identify and preempt possible security breaches or threats to the network. Show less

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  Ghana Grid Company Ltd

  Feb 2014 - Aug 2022

   Network management, design ,implementation, optimization and troubleshooting of the enterprise LAN/WAN network for Ghana and the West Africa sub region Proactive network monitoring and control of network response, throughput analysis, availability and capacity planning for the networks Assisting in new implementations and upgrades of existing systems, including project management, project tracking and project status tracking Co-ordination and hand over of support of new network infrastructure, ensuring that new systems conform to corporate Information Security, Risk Assessment, Network Engineering and Governance standards Ensuring that processes, guidelines, procedures and standards are in place and enforced via a stringent Change/Incident/Problem Management system to ensure quality in installation, running, operation and support of the cooperate networks Evaluation of technology solutions proposed to the business by internal and external stakeholders and Information Systems units within the group todevelop acceptance criteria and provide disaster recovery services. Participation in Change Approval Board, Regional and Project Support meetings of Ghana Grid Company and its subsidiary Power generation and transmissions companies Network Support Services Teams to assess and evaluate network performance, service improvement projects, new infrastructure build out and vendor performance. Maintaining an expert knowledge within the Network Support Services domain of technology and industry trends in relation to business requirements and in the direction of the Company’s Technology strategic Show less

  • NETWORK INFRASTRUCTURE AND OPERATIONS SUPERVISOR

    Jan 2018 - Aug 2022

  • IP INFRASTRUCTURE ENGINEER

    Feb 2014 - Aug 2022
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  United Nations Office at Nairobi

  Aug 2022 - now

  Chief Network and Communication