Raylene Lands

Experience

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  Emperors Palace

  May 2001 - Mar 2007

  General surveillance duties, investigations, proactive and reactive monitoring, customer care, new staff training, assist shift manager, losing table reports, scams, actual vs. estimate reviews, administration, report writing, assist in co-ordinating activities of staff, right of admission notices, self exclusions, cashier variance reports. General surveillance duties, investigations, proactive and reactive monitoring, losing table reports, actual vs. estimate reviews, cashier variance reports, new staff training.

  • Surveillance Auditor

    Jan 2002 - Mar 2007

  • Surveillance Officer

    May 2001 - Dec 2001
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  Mmabatho Palms Hotel Casino and Convention Resort

  Apr 2007 - Dec 2014

  Assistant Surveillance Manager

  Payroll, human resources within the department, general surveillance duties, investigations, proactive and reactive monitoring, customer care, ordering, managing staff, staff training, implement new systems, scams, losing table reports, actual versus estimate reviews, office administration, casino online systems, CCTV system procedures, report writing, month end reports, external security operation, gaming security operation, reports control, implement new procedures according to gambling board legislations, correspondence with the gambling board, co-ordinate activities of staff, disciplinary action, right of admission notices, self exclusions, performance evaluations, disciplinary hearings, health and safety delegate, access control for all staff, liaising with contract security personnel, transport, weekly and monthly slots and tables figures, safe guarding company assets and guest interests, non-compliance and breach of in-house procedures, maintain storage of surveillance data and archive material, departmental roster, work in team environment, complex duty manager, submission of cash threshold reports to FIC and the board, year end reports. Show less

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  Tracy Harris Properties

  Jun 2016 - Nov 2017

  Intern Estate Agent
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  SW SECURITY SOLUTIONS SA PTY LTD

  Nov 2017 - Jan 2018

  Control Room Shift Manager
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  SW SECURITY SOLUTIONS LTD

  Jan 2018 - now

  Control Room Manager

  Payroll and human resources and compliance within the department, general surveillance/controller duties (relieving staff when needed), investigations of low risk to high risk incidents, proactive (live detections) and reactive monitoring (reported incidents), customer care, ordering of numbered stationary, managing staff including staff training and performance assessments, implement new systems/procedures and compiling SOP’s, office administration (filing of relevant documents), CCTV system procedures, report writing including month end and year end reports, reports control, co-ordinate activities of staff, disciplinary action (initiator, chairperson and CCMA initiator), liaising with contract security personnel, transport (fleet management), safe guarding company assets and guest interests, maintain storage of surveillance data and archive material, departmental roster, work in team environment, liaising with executive management and company directors. Show less