James Kirby

Experience

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  US Army

  Apr 2013 - Oct 2016

  Customer service of all in-coming high level military personnel, Helpdesk, and out processing of soldiers from the installation.• Lead technician inspecting / assigning all IT trouble tickets to the proper technician of the entire installation of Fort Gordon, GA.• Use of Remedy Ticketing System and ATCTS to ensure all customer accounts comply to the U.S. Army standard.• Account creation, deletion, updating, and placement of users into their proper OUs within Active Directory.• Secure KEY encryption SKL and TACLANE programing for high security personnel, secure tunnel creation.Getting my hands dirty again before I exited the US Army. Show less Academy Information Technology Specialist, Installing, operating, and performing unit maintenance/management on over three hundred multi-functional/ multi-user information processing systems and peripheral equipment and auxiliary devices for 496 students attending the Warrior Leader course in Camp Buehring, Kuwait. • Assisted with the initial re-imaging of 200+ computer workstations for students during their training. • Formatted and partitioned all the hard drives, installed the appropriate operating systems, common applications, and any patches for the operating system to ensure security for the network.• Assisted in the implementation of a standalone intranet workstation. All computers and printers were granted access to the server and share drive, which used Linux Ubuntu Operating System, while closing the capability for internet usage. This significantly increased productivity for the students being that their focus being was on the work at hand and not the Web.We were over 3,000 miles from home, working our butts off, in the middle of a desert, and having the time of our lives. Making memories with the best soldiers around. Show less Served as an Apprentice Helpdesk Professional. • Level 1 assistance from account accessibility and deletion, Vlan delegation, IP address appropriation on SIPRNET and NIPRNET accounts.• Assisting in creating local user and group accounts. Re-imaging/ patching outdated operating systems.• Common Access Card certificate validation and PIV repurposing of dual persona individuals• Creating and maintaining official personnel folders/records. Followed army regulations, requirements, and local Standard Operating Procedures (SOPs) for guidance to perform all army networking duties.• SKL and TACLANE system experience, both in the field and during army advanced individual training.This was the first position fresh out of my basic and advanced individual training from the Army. We learned a lot and messed up a lot, but it was all for the best. Show less

  • 25B IT Specialist

    Jan 2015 - Oct 2016

  • Information Management Officer (IMO)

    Jan 2014 - Jan 2015

  • Information Technology Specialist

    Apr 2013 - Jun 2014
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  ControlScan

  Oct 2016 - Mar 2021

  Day-to-Day first line account support for 192 clients and on-boarding support. • Platform demonstrations, general and technical questions for new clients. Top accounts included CHS Inc, ARCO, Weigel’s, and World Fuel Services.• Quarterly Business Reviews with clients via Webinars and onsite meetings. Relationship management, coaching and training, educating clients on new and current product offerings. • Monitored accounts activity to identify trends, risk, and needs for additional products and support.• Liaison between sales and service teams to ensure customer success.• Specialty Project Management/ leadership. Collaborating with cross-functional teams to help achieve and problem solve various client goals with daily management in Meraki and Cradlepoint Firewall Dashboards.• Maintained a consistent record of client engagement, issues, resolutions through internal and external communication.• SaaS experience: KnowBe4, Cisco Meraki, Cradlepoint, Salesforce, in-house PCI compliance scanning softwareThis was a position that came after PDI acquired ControlScan. A great organization with amazing teams. Show less Vendor Management of Verizon, AT&T, Sprint, Comcast, Fusion, and Global Onsite. Maintained positive relations through weekly, monthly, QBR’s, and project calls.• Worked cross functionally to provide clients access to internal groups to resolve issues.• Trained new accounts on platform and products.• Primary Manager for account onboarding and exiting for customer accounts which includes 6,000+ locations.• Successfully eliminated Cellular overage charges across all three carriers from $43,000/month to $0/month within the first 6 months in the position.• Auditing MRC and NRC Vendor invoices to ensure proper account balances.• Cellular and Broadband provisioning account coordinator.• Assisted in the successful upgrading of all Meraki Firewalls across 1,000+ of our Arco locations in the Southern California Market. This included Firewall, cellular backup devices, package updates, and equipment returns.• Successful team effort hardware swapping of over 5,000 firewalls to new manufacturer, saving $1.2 million over a 3-year period on software licenses.• Customized product packages to satisfy end user needs and increased new product sales.This was my first position coming out of the military, great atmosphere and excellent environment to learn from the best. Show less

  • Program Manager

    Jan 2019 - Mar 2021

  • IT Accounts/ Project Coordinator

    Oct 2016 - Jan 2019
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  Ruck for Veterans

  Mar 2021 - now

  Director of Fundraising (Board Member)

  Wearing multiple hats every day, • IT, Operations, Logistics, Account management, Projects, and Planning.• Website creation, management, maintenance, SEO as a Ruck for Vets board member.• Outreach and meeting with potential/current donors and sponsors.• Relationship management, affiliate, and participant main point of contact.• Collaborating on ideas for upcoming events.• Planning and managing fundraising events.• Raised $60,000+ first year as a 501(c)3.This is a passion of mine and gives me a chance to give back to the veterans that are sometimes forgotten once they re-enter their civilian lives. Show less