Gabriel Riso, MSc

Experience

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  Petrobras

  Mar 2012 - Aug 2013

  Academic Extension Scholarship

  Social project in a seamstress cooperative aiming at cost reduction and value perception increasement for their products

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  TechnipFMC

  May 2015 - Dec 2016

  Industrial Engineer Intern

  Participation in SMED (single minute exchange dying) project implementation at bottleneck machine in production line. Intense experience at shop floor environment. Making of quality control reports using FMEA and Ishikawa diagram, and OEE (Overall Equipment Efficiency) reports. Practical knowledge acquired in Lean Process thinking.

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  Deloitte

  Jun 2018 - May 2021

  Strategy & Operations Consultant

  In a big Brazillian Bank | Operational Strategy Project ‘Change the Bank’· Responsible for the design of the digital processes of the bank's customer relationship operations. Assistance in definition of business strategy focused on the Open Bank disruption. Work environment involves coordinating tactical actions along with external consultants and departmental managers (Marketing, Products, Business Intelligenceb, and Software Factory).In a Fuel Distributor Company | Cloud CRM Implementation · Responsible for training a team of 25 people on BPM (Business Process Modeling) best practices.· Led business meetings for functional analysis and requirements gathering, and with the software development team, specified the system architecture and integrations to be implemented.· Exhibited remarkable soft skills when negotiating the conflicts between customer-Deloitte.In a big Telco Player | CAPEX/OPEX Strategy Project · Worked on the official technology budget spreadsheet analyzing CAPEX / OPEX items in order get it aligned to company's business strategy. Performed forecast analysis for future scenarios. Became responsible for executive reports to the CIO, having a direct channel in this role.In a National Oil&Gas Company | Digital Transformation Project · Structured a report on how the company could harness technology governance to promote efficiency and safety in both on/offshore operations. Analysis of investment opportunity included: adoption of efficient transactional and database cloud systems; use of sensing technology and Business Intelligence tools.In-house work · Worked on a design project to implement the company's global operational model of technology (software, hardware, processes, governance) in Brazilian offices. Show less

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  BIP

  Jun 2021 - Jun 2023

  Senior Strategy & Operations Consultant

  In a National ISP (Internet Service Provider) | Go to Market Strategy· Performed market research in Brazilian fixed broadband industry. This project had a holistic approach and was focused on defining the optimal sales and service channel mix, operational management, compensation models for collaborators and churn prediction analysis. Delivery of market entry report along with benchmark of best practices in systems and internal processes.In a big Telco Player | CX & Customer Service Digital Transformation · Lad a 5 people team in 2 scopes: designing CRM / digital customer service channels features and CX Benchmark for KPIs enhancement.· Produced trend analysis for Customer Relations Strategy definition· Critical journey analysis with Process Mining software to foment data driven understanding and better decision making for CX and digitalization iniciatives. Show less

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  Stone

  Jun 2023 - now

  Business & Tech Project Coordinator

  Project management and governance for mass-use softwares in the company (e.g. Google, Microsoft, Salesforce/Slack, Meta, Atlassian, AI app suppliers, etc).AI enablement methods for valuable internal iniciativesContribution to strategy -- Operational efficiency and Cost Reduction