Anke Unyimadu

Experience

• 

  Guaranty Trust Bank

  Mar 2013 - Aug 2013

  Electronic Funds Transfer Intern
• 

  Finance Applications System Limited, Nigeria

  Jan 2015 - Nov 2015

  Business Analyst Intern
• 

  Finance Applications System Limited, Nigeria

  Jan 2016 - Dec 2018

  Business Analyst

  >>Responsibilities<<• Performed requirement gathering from diverse stakeholders, in other to ensure buy-in from all stakeholders by communicating, translating, and simplifying business requirements. • Assessed change recommendations and developed solutions to assist the organization in meeting its set objectives. • Discovered, organized, and defined business needs, as well as reviewing and producing change specifications. • Collaborated with the Technical Analyst and the development team to ensure that everyone understood the requirements and documented system scenarios, in order identify roles that would be affected. • Performed User Acceptance Testing of Applications Show less

• 

  Intelligent Nodus Solutions Limited

  Jan 2019 - Sept 2019

  Technical Business Analyst

  >>Responsibilities<<•Evaluation of new applications, testing prior to implementation assure 99.9% functionality.•Performing system analysis on applications, and web services.•Liaising with internal departments and end-users to determine system efficiency and functionality.•Reporting to Stakeholders and obtaining approval for system development projects.•Integrating new systems, programs, and applications with corporate processes and services in a timely and efficient manner.•Analyzing and improving the performance of web-based customer portals and support services. Show less

• 

  Trusoft Limited

  May 2019 - Aug 2019

  Project Manager

  >>Responsibilities<<• Organized internal resources and third-party vendors to ensure that projects were executed flawlessly, and ensured that all projects were completed on time, within scope, and on budget. • Developed Project scopes and objectives with the participation of all essential parties and evaluated technical feasibility to ensure availability and allocation of resources were ensured. • To keep track of progress, I created a detailed project plan. • As needed, reported and escalated to management or important stakeholders. • Served as a direct liaison with client’s and all stakeholders'. Show less

• 

  Interswitch Group

  Sept 2019 - Oct 2022

  EFT Technical Support Engineer

  <<Responsibilities<<•Provide timely and effective technical assistance to customers via various communication channels.•Diagnose and resolve technical issues, ensuring accurate problem identification and efficient.•Create and maintain knowledge base articles and troubleshooting guides for customer self-service options.•Collaborate with internal teams to relay customer feedback, contribute to product improvements, and bug fixes.•Conduct remote support sessions to assist customers with software installations, configurations, and issue resolution.•Stay updated on product knowledge, new features, updates, and industry trends to provide effective support. Show less

• 

  Acronis

  Nov 2022 - now

  Cloud Priority Engineer