Rob Schmuck

Experience

• 

  Seattle Thunderbirds Hockey Club

  Sept 2000 - Apr 2007

  Game Night Promotions

  Provided entertainment options for visitors at home games at Key Arena and special events.

• 

  Target

  Jul 2002 - Jan 2016

  • Supervise the day to day operations of the team and providing leadership and direction for other team leaders. • Demonstrate leadership and team building by providing feedback, coaching, mentoring and recognition for the personal and professional development of team members.• Manage personal development as well as meetings with other team leaders and the ability to conduct visits with district and regional leaders.• Promote a safe culture by encouraging safe behaviors through coaching and recognition, and by identifying, reporting, and responding to all safety concerns urgently. Show less Selected as Consumables Team Leader to open the first cycle of City Target Stores, a new company initiative. Assisted with managing, planning, and execution of mass hire and preparations for grand opening, including visits with Senior Company Leadership• Achieved operational excellence for Grocery metrics, including #1 in Company for Food Safety in 2012, recognized by Store and Regional Leadership Team. • Drove profitables sales in Grocery Dept, totaling 29% of total store sales. (2013)• Trained and mentored 3 Consumables Team Leaders for District 157 in 2013.• Recognized by Store Team Leader, District Team Leader and Group Director for Guest Survey action plan creation and urgency. (2014) Show less •Established relationship with HQ Partner for Just in Time Instocks Pilot to drive profitability and manage inventory levels within store.•Responsible for conducting interviews, quarterly performance check-ins, annual reviews, and performance coaching of direct reports.•Developed high performing specialty team that focuses on problem solving and maintaining accurate inventory counts within store•Drove Instocks in top sales departments, with focus on data integrity and managing execution. •Recognized by store leadership for global leadership and focus. Show less

  • Human Resources Team Leader

    Oct 2015 - Jan 2016

  • Senior Team Leader

    Sept 2014 - Jan 2016

  • Consumables Team Leader

    May 2012 - Sept 2015

  • Instocks Team Leader

    Dec 2011 - May 2012

  • Logistics

    Jul 2002 - Dec 2011
• 

  GameStop

  Nov 2002 - Jan 2003

  Seasonal Sales Associate

  Holiday season associate to support sales and operations.

• 

  Microsoft

  Mar 2005 - Jan 2007

  Zune Field Marketer

  Provided demonstrations and held events to educate students at the University of Washington about Microsoft's Zune personal media player. Held multiple events to showcase the features of the new device.

• 

  Tournesolco

  Jan 2006 - now

  Founder

  Buying and selling retro video games of all generations plus related ephemera. https://www.tournesolco.com

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  Pink Godzilla Games

  Feb 2007 - Jul 2011

  General Consultant

  •Produced media for content marketing blog posts, including partnership with Hardcore Gamer Magazine publication as marketing trade.•Helped launch Pink Godzilla Dev Kit tabletop card game, including assisting organization of local tournaments to drive revenue as part of marketing campaign. •Lead expansion of new location, including licensing and establishing arcade business to drive profitability and traffic to new location.•Worked in retail stores, conventions and events as needed to help business operations. Show less

• 

  Vulcan Inc.

  Feb 2016 - Jul 2020

  •Led a service culture to drive results, Living Computers ranked #3 for all museums in Seattle and #5 "top things to do" on Trip Advisor in 2019. 719 total reviews across all platforms with a 4.8 star average.•Supported admission, revenue, membership and events goals by leveraging internal and external partners to drive for results. Saw 2x increase in attendance, 5x increase in memberships and 4x Rentals and Events increase. • Lead development of expanded building systems including fire sprinkler conversion and security upgrades. Completed on time and on budget. •Oversaw museum budget, including strategic planning and development of new business plan in collaboration with Executive Director and financial business partners.•Accepted invitation to join UW Museum Masters Program Advisory Board.•Supported Event sales and Ticket sales team in venue rental sales process and client management.•Worked with Sponsorship Sales team to manage client relationships and gain the museums first sponsorships, including multiyear activations, both onsite and externally. Show less • Primary liaison with general contractor for 15,000 sqft remodel of building first floor. Completed on time and on budget. Supported aggressive timelines for construction and exhibit installation by leveraging external partners and internal staff. •Hired and on boarded five new Guest Service Team Members and three on call staff, more than doubling size of front-end staff. •Supported admission, revenue, membership and events goals by leveraging internal and external partners to drive for results, 34% attendance increase of 40% goal, 110% membership increase of 100% goal and 374% Event revenue increase of 300% goal. •Created and developed first employee manual for museum staff, designed and implemented museum volunteer program. Drafted 5-year plan in collaboration with Executive Director and financial business partners.•Leveraged Vulcan partners for research and implementation of new Point of Sale System, trained staff on use and migration of inventory and CRM system. Show less

  • Senior Operations Manager, Living Computers: Museum + Labs

    Mar 2018 - Jul 2020

  • Operations Manager, Living Computers: Museum + Labs

    Feb 2016 - Mar 2018
• 

  Amazon

  Mar 2021 - Aug 2024

  Risk Manager II

  •Owned auditing process for new product and program launches, providing actionable feedback and insights to drive towards key goals. Prepared audit flash insights in various intervals for communication to stakeholders. •Created Business Review Documents for new product and program launches as primary owner. •Worked closely with SDE and Sr. SDE program to track project milestones. •Own internal escalation process as first contact to triage and route requests. •Maintain and support updates to team guidance and communication mechanisms for upcoming Program launches. •Support program managers in roadmap execution with program management duties in partnership with policy, legal, strat comm, PR internal teams. •Own a director level goal, providing monthly updates to leadership, speak to goals in weekly meetings, provide consistent updates to stakeholders via flash communication.•Create SOP policies, edit existing updates, and write seller facing messaging used across operational teams.•Work with cross functional tech, business, legal, communications and leadership teams to gain approval for new Product launches as well as Program updates.•Ensure both new Product and Program updates are in compliance with international laws in conjunction with legal business partners to mitigate risk to company with world wide launches. Show less