Sanjay Kottari

Experience

• 

  Lipi Data Systems Ltd

  Oct 2003 - Sept 2005

  Customer Support Field Engineer
• 

  IGATE

  Oct 2005 - Mar 2007

  IT Executive
• 

  Thomson Reuters

  May 2007 - Nov 2009

  Senior Operations Controller Lead
• 

  NTT DATA Global Technology Services Pvt Ltd

  Dec 2009 - Dec 2014

  Operations Manager - Service Delivery
• 

  IBM

  Jan 2015 - Aug 2021

  • Leader-Integrated Service Management India/SA at IBM

    Jul 2017 - Aug 2021

  • Delivery Project Manager - ITSM

    Jan 2015 - Jun 2017
• 

  Kyndryl India

  Sept 2021 - now

  - Major Incident Management Support and SME/SRE engagement- Hypercare support for troubled accounts- Technical Health Check for account for service availability, service reliability and service stability.- Drive SRE (Site Reliability Engineer) practices- Program management for various service improvement programs- Architecture review of the infrastructure.

  • Associate Director, Technical Resolution

    Dec 2023 - now

  • Associate Director - IT Service Managment

    Sept 2021 - Nov 2023