Keith C.

Experience

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  Mitel

  Jan 2005 - Aug 2012

  Senior VoIP Unified Communications Engineer

  Installation and Service Team Lead VoIP Engineer for all installations in the Philadelphia market. LAN/WAN topology design and documentation - network switch and router configuration. Customer end user and system administration training. Mentor to junior technicians.TDM PRI and SIP turn up and migrations; coordinating number porting.Racking and stacking network datacenter equipment.Maintained BICSI standards – Cat5/6 - DOCSIS – SONET – 802.11 wirelessMiVB – MiCC – MBG – MiCollab – CUCM - CUC - PBX - IVRTCP/IP – LAN/WAN - DNS – DHCP – SNMP – SMTP – HTTP – SQL – H.323 – RTP – T.38 Show less

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  Expert Technology Associates | Helm Partners

  Oct 2012 - Apr 2014

  Senior Network Operations Center (NOC) Engineer

  Mitel account liaison offering business and technical analysis to enterprise-sized VoIP accounts. Cloud-hosted VoIP engineer, providing Tier 2 support to onsite technicians and Tier 3 consultation with Broadsoft platform provider. MSP Helpdesk member - answering direct customer calls; triaging and diagnosing reported issues and managing a service ticket queue. Collaborated with network ops team to develop a web-reachable boot config for endpoints of various manufacturers to streamline install deployments, making them "plug-and-play". SBC configuration - VLAN and QoS design configuration - network analysis and optimization. Directed and managed vendor and service provider product delivery.Carrier services analysis | Private and Public Cloud deployment consultation Show less

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  Convergent

  May 2014 - Jul 2021

  System Design Specialist - Project Manager - UC Engineer

  Product Owner, account liaison and SME for enterprise Mitel accounts within MSPs portfolio. Designed, engineered, and maintained VoIP platform for a regional bank consisting of multiple omni-channel call centers with 200 agents and over 65 retail banking offices. Served as remote project manager for the deployment and migration; coordinating with in-house network and server teams on the implementation of VMware instances; gathering user stories and requirements from end users, curating a backlog, then defining sprints to meet those needs and deliver a UX design. Served as system administrator to a local bank of 10 branches, supporting our managed services portfolio. Assisted in designing, implementing and testing disaster recovery initiatives. Assisted in the management and roll out of a MAC-based network access control posture, and a company-wide two-factor authentication projects. Monitored and maintained the daily server, network, desktop, storage and VoIP environments.Cisco CUCM engineer; Finesse, Unity, CUBE router config, UCS server management, CUSP, CUIC, CUAC, JabberUCaaS deployment | SIP porting and call quality analysis | IT infrastructure lifecycle maintenance | Windows / Linux | VMware | Hyper-V | SD-WAN | Meraki | VLAN routing and access control | SQL upgrades and maintenance | CX/UX call center design Show less

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  Cisco

  Dec 2021 - Nov 2022

  Project Manager

  Member of Cisco's PMO on the DMZ team of a global financial institution's account, managing multiple projects concurrently with budgets in excess of $50M.Tasked with turning around several high-profile stalled projects. Identified obstacles to projects; analyzed and defined project requirements; developed comprehensive and detailed projects plans with aggressive but achievable timelines; jump started supply chain procurement processes; collaborated with developer teams to align activities; navigated strict change control program to document and win approval to execute changes; monitored and reported on budget and resource allocation. Managed vendors throughout complex and meticulous enterprise-level infrastructure upgrades assuring zero downtime to organizational hardware, network availability, and applications; delivering integrated racks into datacenters across the US. Analyzed Visio diagrams and facilitated collaboration among network architects, engineers, smart-hands techs, and systems admins to achieve deployment milestones. Maintained extensive archive of all project artifacts. Utilized multiple project tracking tools and CRMs; including Jira, MS Project, Salesforce, BMC Remedy, Oracle, and MS Excel. Tracked and reported regularly to senior PMO staff and client stakeholders on budget and resource utilization and forecasting. Show less

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  CBTS

  Nov 2022 - Mar 2024

  Project Manager

  Drove an aggressive M&A VoIP project to implement the voice migration of over 200 retail locations across North America, onboarding over 2500 endpoints and coordinating the porting of over 2000 lines; more than doubling the size of a managed service portfolio. Provided the client with a deep analysis of operational requirements and comparison to inherited infrastructure; resulting in substantial savings for the client with regard to carrier, ISP, and operational overhead. Point of contact for inventory procurement and logistics, cross-functional team coordination, quality assurance adherence, issue resolution, and project documentation and archive repository. Managed and monitored resource allocation and team activities, maintaining and forecasting to budget optimizing productivity to execute project objectives. Developed relationships with stakeholders at all levels, providing regular status updates to internal and external executive teams; conducting sprint retrospectives with engineering teams to drive continuous improvement; engaging end-users to prepare for technology changes and training where needed.Planned for potential risks and developed proactive strategic and tactical measures to keep the project on track. Introduced agile methodologies to foster collaboration and an environment of constant process improvement to work efficiently toward project goals while mitigating and adapting to change requests. Show less