Leonardo Herrera

Experience

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  Hewlett Packard Enterprise

  Dec 2012 - Dec 2016

  Business Intelligence-Analyst

  - Business Process & Reporting Analyst • SLA/KPI measurement and reporting for the Salesforce account• Process improvement projects• In charge of creating and presenting the monthly SLA results• Reporting automation and standardization• Standard operating procedures creation and maintenance• SFDC Dashboard and report creation- Incident Lifecycle Coordinator for Metlife’s Tech Support Team• Support the operations team with the incident management • In charge of creating aging and volume reports• Provide employe performance feedback to the leadership team • Case management and case follow up• Knowledge base integration project Show less

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  Mondelēz International

  Dec 2016 - Sept 2017

  Business Intelligence-Analyst

  • Responsible for creating a new analytics and reporting framework for LATAM • SLA/KPI measurement and reporting• Reporting automation• Dashboard creation• Process improvement projects (kaizen projects)• Global reporting standardization and simplification• Monthly power point presentations• Quarterly results presentations to internal stakeholders • Standard Operating Procedures creation

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  VMware

  Sept 2017 - Oct 2020

  Senior Business Intelligence Analyst

  - Data Analytics . Develop Data Solutions for the day to day tracking of the business . Adhoc report creation in Tableau,Power BI and Excel . Create Predictive Analytics Models . Development of Data Quality, Risk Assessment and Process Improvement Models . Dashboard creation in Tableau,Power BI and Excel- Planning & Strategy . Responsible for coordinating all the Sales Planning Activities with the Field Sales Team . Territory Structure Creation and Headcount Mapping Allocation . Set Bookings and Quota Targets along with the Operations Management Team- Data Management . Responsible for monitoring data flows properly from our information systems . Data hygiene monitoring . Overall Data Quality - Data Architecture . Monitor all the Extraction, Transformation and Load processes . Design new ETL flows . Build reports from the different data sources (Salesforce.com, SAP Business Objects,etc) Show less

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  Amazon

  Nov 2020 - now

  Operational Excellence Manager

  - Operational Excellence. Small and Medium Scale Automations. Develop Data Solutions for the day to day tracking of the business. Dashboard creation in Power BI, AWS Quicksight and Excel. Advanced analytics . Adhoc reporting - Data Engineering. Monitor the Extraction, Transformation and Load processes (AWS Pipelines). Support internal operation with ETL creation and maintenance (AWS). Data hygiene monitoring. Overall Data Quality- Project Management. Responsible for end to end project tracking, risk assesment and stakeholder management. Responsible for planning and coordinating internal and corss operational projects Show less