Deep Enrich
Ton Stobbe
813 followers
’s-Hertogenbosch, North Brabant, Netherlands
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About me
Customer Service Guest Advanced Roles Team Lead bij Booking.com
Education
INholland Diemen
2011 - 2017Bachelor's degree Hoger Toeristisch en Recreatief Onderwijs 7.5Activities and Societies: opleidingscommissie, studentenpanel & onderdeel van accreditatie opleiding Afgerond
Hogeschool Inholland
2011 - 2017Hbo Tourism and Travel Services Management
Experience
McDonald's Nederland
Jan 2012 - May 2017Ik werk mensen in, verbeter teamleden en versnel de service in een fijne werksfeer. Daarnaast zet ik marketingactiviteiten op rondom de festiviteiten gedurende het jaar.
Crew Trainer, Servicecoach & Marketing
Aug 2013 - May 2017Crew Member
Jan 2012 - Jul 2013
Booking.com
Jun 2017 - nowCustomer Service Guest Advanced Roles Team Lead bij Booking.com
Jan 2024 - nowCustomer Service Advanced Roles Guest Team Lead (Caretaker)
Jan 2024 - Jun 2024Customer Service Guest Team Lead
Feb 2022 - Jan 2024Customer Service Guest Senior Specialist
Apr 2019 - Feb 2022Customer Service Guest Specialist
Jun 2017 - Apr 2019
Licenses & Certifications
- View certificate
Customer Service: Serving Internal Customers
LinkedInNov 2020
- View certificate
Customer Service: Call Control Strategies
LinkedInNov 2020 - View certificate
Managing Project Stakeholders
LinkedInSept 2023 - View certificate
Leadership Foundations: Leadership Styles and Models
LinkedInJan 2021
Languages
- enEnglish
- duDutch
- spSpaans
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