Robert Sarnack

Experience

• 

  Burger King Corporation

  Jun 2000 - Aug 2011

  - Created Test Plan and Test Scripts for all menu changes that were rolled out to company restaurants resulting in zero menu defects in the restaurants. Provided awareness to Management and Business Users scope of testing for menu changes. Provided application and system design, analysis, construction, testing, deployment, documentation and support for the Global Corporate Systems team.

  • Senior QA Analyst

    Feb 2007 - Aug 2011

  • Senior Programmer/Analyst

    Jun 2000 - Feb 2007
• 

  IPC

  Apr 2011 - Apr 2020

  Rejoined IPC to identify areas of improvement and implement corrective measures affecting Subway Gift Card program.- Facilitate team Retrospectives and coach team on Agile principles and practices.- Created and ran end-to-end test plan for the Subway Gift Card IVR software update. Identified and documented 5 bugs that would have caused poor user experience if errors were allowed in Production environment.- Analyzed, modified and tracked Fraud limits for Subway Gift Card program that were causing false positives to be triggered. After change, false positives were reduced by over 70%. Show less Guided distributed VP3 team using various coaching techniques and facilitated the organizational culture necessary for sustained agile success. Developed agile proficiency of multiple Software Development teams. Instructed teams and individuals on agile principles and practices.- Effectively upheld team accountability to Core Values, Goals and Delivery commitments resulting in VP3 exceeding 99.999% availability SLA, while providing weekly software enhancements. - Introduced BDD to User group requesting changes to sub-system of VP3 platform resulting in better documentation of desired system behavior. - Organized and facilitated an in-house "DevOpsDays" event attended by over 50 employees and contractors across departments that promoted team building and knowledge sharing.- Coached under-performing and delinquent group of 6 to high-functioning, efficient and cohesive team that delivered on time.- Facilitated VP3 team in forming Vision, Mission Statement, Core Values and Goals that provided focus for team to deliver incremental value sooner. - Guided VP3 team from Scrum model of Software Development to Kanban model resulting in product / platform delivery efficiencies. Show less

  • Senior Operations Analyst

    Jan 2020 - Apr 2020

  • Scrum Master / Agile Coach

    Sept 2014 - Dec 2019

  • Senior QA / QC Analyst

    Apr 2011 - Sept 2014
• 

  Builds strong, highly functional Software Development teams that consistently deliver value.

  Apr 2020 - Mar 2021

  Targeting Scrum Master / Agile Coach and Senior QA / QC Analyst Roles

  Targeting Agile Coach, QA / QC Analyst roles to build highly effective Software Development teams that incremental deliver quality products and services.

• 

  Spirit Airlines

  Mar 2021 - Apr 2021

  Scrum Master
• 

  STACK Construction Technologies

  May 2021 - Sept 2023

  Quality Engineering Manager