Nick Harman

Experience

• 

  Bristol Office Machines

  Aug 1990 - Jan 1994

  Customer Engineer

  Description. Provide an onsite service to customers to repair their I.T. equipment in the U.K. Install and maintain local area networks. Install software and operating systems. Key Skills. Travel planning. Communication, IBM PS/2 knowledge, Epson printers, Novell Networks, OKI printers HP Printers, network cabling. Token Ring architecture knowledge.IBM Service Point - Contractor

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  Osborne Computers

  Jan 1994 - Sept 1995

  Customer Support Administrator

  Description. Provide an all in one telephone support service for Osborne's customers, software & hardware, aiming for a 95% fix rate over the phone.Key Skills. Communication, product knowledge, patience!, database entry. Windows 3.11, WFWG, Windows 95, OS/2 Warp. Paradox Database skills.

• 

  Contractor

  Sept 1995 - Jan 1996

  Sanderson Recruitment

  Description. Working in a team providing one stop telephone support for store managers for Somerfield food stores using Windows NT / WFWG P.C's, supporting in house applications connected to a LAN / WAN and controlling EPOS terminals. Key Skills. Telephone communication, Teamwork, High level of I.T. knowledge.

• 

  Lucent Technologies Malmesbury

  Jun 1996 - Jul 1997

  Senior Support / Account Manager

  Description. To create a more pro active I.T. department and turn it into a first class support organisation, to support the business. Take on responsibility for looking after the I.T requirements for our local reprographics, marketing & payroll departments, and also moving on in a later stage to looking after our London sales office. Provide day to day I.T. support, maintain SLA's.Key Skills. Communication at all levels, Project Management, I.T knowledge, Windows 3.11, Windows 95, NT 3.51, Microsoft Exchange v4 client / server, NT4, Xerox fiery, docutech copier/ printers, Apple MAC support, remote NT administration, troubleshooting, problem solving, teamwork, MS-DOS, bespoke applications, customer care. Maintaining service levels. Technical consultant for departments running various projects. Training on NT4 core technologies, Lotus Notes r4 system administration 1, Microsoft Exchange client support course, upgrading to Microsoft Exchange / win 95 course. Minder weergeven

• 

  Bell Labs Lucent Technologies

  Jun 1996 - Jun 2000

  Various
• 

  Lucent Technologies Swindon

  Sept 1998 - Jan 1999

  Senior Engineer

  Description. Manage the IT Technical side of several globally deployed MS-SQL based applications. Involving worldwide travel and provide support & some one to one training. Provide an I.T. technical perspective for fellow project managers.Key Skills. MS-SQL 7, documentation, Windows NT4 server, communication across time zones, meetings, international travel, Working with new in- house SQL based applicatons, Microsoft Internet Information Server (IIS), Training courses on MS-SQL, Lotus Notes r4.5 application development 1 course, Microsoft SQL 6.5 administration. GSM non technical overview course. Lucent Technologies GSM Swindon Minder weergeven

• 

  Lucent Technologies GSM Swindon

  Jan 1999 - Aug 1999

  ITBM Platform Engineer

  Description. Project Manage all aspects of installing I.T. voice / data equipment into pre -contract project offices around the EMEA region. Then managing or creating new service level contracts with support companies. Provide Technical support for the I.T. equipment. Part of this role involved being onsite, which in my case was a project office in Lisbon - Portugal. Key Skills. Project management, Communication at all levels, budgeting - monitoring costs, keeping I.T. cost with set budget, finding the most cost effective method of deployment. Documentation, process documentation, meetings. Minder weergeven

• 

  Lucent Technologies GSM Swindon

  Jan 2000 - Sept 2000

  Special Projects

  Description. Evaluate new products based on requirements from GSM's president, including Laptop P.C's and new Lucent wireless telephone system, also document processes for installing operating systems on P.C's for our R & D department. To install Web based statistics for our intranet. Provide high level technical support for Lotus Notes UK wide & implement bespoke Notes based packages . Provide additional 2nd / 3rd level support for our I.T. Department.Lucent Technologies GSM Swindon - IT Business Management (ITBM) Infrastructure Specialist Minder weergeven

• 

  Essential Computing

  Jan 2000 - Jan 2008

  Senior consultant

   This Role was based around exchange and Email archiving and enterprise faxing software  Travelled to client’s sites in UK and Europe to install and upgrade email archiving products  Prepare migration planning, perform installation, configuration and troubleshooting Provide before and after migration support  Run classroom trainings for clients on their premises or in our office  Provide training to the support department and assist with customer queries  Administer Websense server which required well served understanding of network, firewall, TCP/IP, and network Hubs & Switches Minder weergeven

• 

  Quest Software

  Feb 2008 - Sept 2009

  Quest Software, founded in 1987 currently has over 3,000 employees worldwide and is a global leader in providing solutions for database management, application management and windows management. Since going public (Nasdaq: QSFT) in 1999, they have consistently increased revenues from $71M in 1999 to $735M for 2008. For more information on Quest Software please go to www.quest.comMy job has many different aspects, including pre sales, post sales, and consultancy. I perform technical demo's of the products, alongside the sales representatives, on customers premises and over the internet as well as phone meetings. I perform system upgrades and troubleshooting again onsite or over the web, part of this role also included proof of concepts and design, sometimes I'm involved through the whole product cycle, demo, poc, installation and support. Quite often the customer contacts me directly for help or advice, also I work as part of a larger team and therefore it's important to become a team player, my role also now encompasses another product to the same level as the archiving which logs & manages Instant Messaging and optionally stores in the Archive, there my product portfolio also includes other products focussed around Exchange, they perform migration, trend analysis and system performance metrics. I also come across other Quest migration & management products which require product knowledge and knowing appropriate contacts. This role also allows for class room training for customers, as well as fairly extensive travel throughout the UK. As part of our role we're consistently learning about product using VMware to replicate and test scenarios and products. Communication internally and with customers is important as it's a fairly fast moving environment. I have worked alongside with many IT providers including Dell, IBMCSC, Fujitsu, Cap Gemini Minder weergeven Quest Software, founded in 1987 currently has over 3,000 employees worldwide and is a global leader in providing solutions for database management, application management and windows management. Since going public (Nasdaq: QSFT) in 1999, they have consistently increased revenues from $71M in 1999 to $735M for 2008. For more information on Quest Software please go to www.quest.comMy job has many different aspects, including pre sales, post sales, and consultancy. I perform technical demo's of the products, alongside the sales representatives, on customers premises and over the internet as well as phone meetings. I perform system upgrades and troubleshooting again onsite or over the web, part of this role also included proof of concepts and design, sometimes I'm involved through the whole product cycle, demo, poc, installation and support. Quite often the customer contacts me directly for help or advice, also I work as part of a larger team and therefore it's important to become a team player, my role also now encompasses another product to the same level as the archiving which logs & manages Instant Messaging and optionally stores in the Archive, there my product portfolio also includes other products focussed around Exchange, they perform migration, trend analysis and system performance metrics. I also come across other Quest migration & management products which require product knowledge and knowing appropriate contacts. This role also allows for class room training for customers, as well as fairly extensive travel throughout the UK. As part of our role we're consistently learning about product using VMware to replicate and test scenarios and products. Communication internally and with customers is important as it's a fairly fast moving environment. I have worked alongside with many IT providers including Dell, IBM Minder weergeven

  • Product Specialist

    Feb 2008 - Sept 2009

  • Archive Manager Product Specialist

    Feb 2008 - Sept 2009
• 

  Channel View Solutions Limited

  Jan 2013 - now

  Email archiving and exchange consultancy specialists, specialising in Quest Archive Manager.working throughout europe and the UK.Also IT system migration & support for small businesses. Migration of data, exchange, & resources.Supply of Dell Hardware & Quest (Dell) software. Working @ Dell Software (Formerly Quest Software) as an Engagement Manager, within a team managing, customers & partners & sales teams organising Dell's consultants schedules against various software projects in UK & Europe.

  • Consultant - Email Archive specialist

    Jan 2009 - now

  • Engagement Manager

    Jan 2013 - Jul 2013
• 

  Contract

  Sept 2017 - now

  SharePoint & SQL Specialist Support

  Managing SharePoint server farms and SQL clustered servers, including migrations of data and SharePoint.

• 

  ALD Automotive UK

  Jan 2018 - now

  Sharepoint Specialist

  Managing SharePoint Farms, migration to SP19, workflows, InfoPath forms, design & build new SP farms working with business and IT to get the most.