Safiya Mujassam

Experience

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  Tech Mahindra

  Nov 2017 - Jun 2020

  Project Management Officer

   Ensured all projects are delivered on-time, within budget, scope and client expectations; ensured compliance with project milestones and SLAs and avoided penalties. Implemented various process improvements to enhance project operations and efficiencies; streamlined/ standardized the process in line with best-in-class project management practices. Engaged in project budgeting activities such as estimation, forecast and compliance. Managed escalations and incidents with quick and proactive resolution/trouble-shooting skills; conducted RCAs (root cause analysis). Generated and monitored various MIS reports including DSR (Daily Service Reporting); facilitated change management and oversaw backup and daily workflow procedures. Engaged in preparing monthly operational and quarterly PPTs for the senior management. Received compliance reports from various regions; analyzed and monitored the routine audits of systems. Developed SIPs (Service Improvement Plan). Coordinating with support groups for operational level agreements and defining of KPIs to measure achievement trends and more. Client interaction on weekly and monthly basis. Ticket Audit and find the gaps of incident management. Ageing ticket audit: Follow up till closure. Preparing analyzed data sheets for the management to show the growth of the projects. Maintaining MOM and follow till closure.  Allocation, De allocation, Billability, identify critical resources and prepare backup plan. RUS (Resource Utilization Sheet) posting in system. See there is no RUS discrepancy Participate in change management processes - review and approval; ensuring balance between business requests and impact/risk. Show less

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  VML Enterprise Solutions

  Jul 2020 - Mar 2023

  Project Management Officer

   Time sheet Management & Monthly close Activities. Ensure all hours (billable / non -billable hours) are captured correctly and are approved within the stipulated timelines. Raise red flags where billable hours are not captured which may lead to loss of billing. Management of production vs non production hours (Review at org level + Coordination with Delivery teams for closure. Onboarding / Offboarding activities. Contract Management (PMO Perspective) Assist PM's to maintain SOW's , MSA's & PO's for each engagement. Ensure contracts have accurate billing rates. Coordination with PM's and client managers where there is exception. Ensure SOX compliance where contracts are missing and need extensions. Project administration Create projects as per their type of contracts & billable rates of the project teams Ensure billable rates as per SOW & MSA. Keep planning updated for all employees in the project. Conduct Timely Monthly close activities Prepare month close report along with PM's & leads related to billability vs non - billable hours , productive vs internal. Report hours eligible for special allowances Capture non-compliances to workstream heads and maintain exception trackers and special approvals for SOX audits. Leave Management (Qics Perspective) Ensure all leaves are updated & approved by Managers. Reporting Utilization Report for all UK workstream employees. Produce Headcount reports  Assist Leads in allocation of resource in a project Escalation Management (Timely closure of any issue) Conduct several training sessions for new joiners Development of Docs and process maps All KPIs tracker and sharing insights (Chapter perspective) Management of Standby process Coach Guide PMs & Chapter Managers & Juniors Show less

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  DevOn

  Mar 2023 - now

  ELD