Cejay Henson

Experience

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  Rueve Landscaping

  May 2015 - May 2017

  Lawncare Associate (Seasonal)

  - Provided excellent lawncare service to customers- Helped train new hires on how to use and maintain equipment - Promoted the brand and services to potential customers- Elevated initiative to advocate high quality service in scheduled time frames

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  Private Stunting Coach

  Nov 2015 - Jun 2018

  Independent Business Owner

  - Provided knowledge to college cheer recruits on what Universities had to offer and the requirements through cheer- Provided monetary stability for those assisting in the lessons given - Elevated skills to prepare college cheer recruits for college clinics and tryouts- Evaluated skills and successfully had 10 recruits make college cheer teams

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  CareSource

  May 2017 - Aug 2017

  Human Resources Intern

  CareSource is a leading health insurance provider.- Assisted business partners with employee relations issues- Created structure to get head count for the 2018 budget- Filed QMCSO's for members with benefits- Produced spreadsheets in MorningStar for previous and current years- Structured and recreated the job description tool

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  Reliable Transportation Solutions

  Apr 2018 - Jul 2019

  Recruiter

  • Collaborated with department leads to develop recruitment strategies, resulting in a 93% increase in overall headcount within a year.• Exceeded quarterly hiring goals by 140%, supporting company expansion.• Improved hiring efficiency by leveraging various platforms for talent sourcing.

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  Robert Half

  Jul 2019 - Jun 2021

  Sr. Technical Recruiter

  • Established and managed a talent pipeline effectively reducing time spent on urgent hiring needs by 30%.• Improved interview-to-offer success rate by strategically optimizing candidate selling cards.• Proactively researched tools and methodologies while conducting 10+ interviews per week, improving placement quality by 60%

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  KiZAN Technologies

  Jun 2021 - now

  Customer Success Manager

  • Manage a $2M portfolio consisting of 17 clients, achieving 90% regional attainment through strategic advisory and stakeholder engagement.• Drive modernization and cloud adoption by aligning IT roadmaps with client business objectives, leading to a 40% revenue increase through upselling Microsoft 365, Azure, Intune, and security solutions amongst others.• Facilitate and co-lead executive business reviews (EBRs) alongside both technical and sales personnel to optimize both ROI and customer experience.• Improve reporting efficiency by 50% through process refinement and automation, enhancing data-driven decision-making for stakeholders.• Act as a key escalation point, ensuring issue resolution through cross-functional coordination with engineers, architects, and leadership teams. Show less