Andrew Prynn

Experience

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  TMG Health

  May 2014 - May 2015

  Automation Intern

  Created AutoHotkey scripts for automation, Ran automation to process several thousand claims daily.Created and maintained reports for the claims analyst team.Completed major automation projects before the deadlines given.

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  AT&T

  Mar 2016 - Jan 2017

  Sales Consultant

  Analyzed and created phone plans Upgraded cellular phonesMaintained a good relationship with customers to build rapportFollowed procedures and used creative strategies to hit monthly revenue goals.

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  Geek Squad

  Mar 2017 - now

  Provided clients with troubleshooting, repair and support services for Windows OS and Mac OS environments.Repaired various iPhone models while maintaining AASP certificationContinued interpersonal contact with clients throughout the repair process for updates as needed.Performed extensive research on various common problems to better serve clients.Worked closely with a team to score in the top 5% of the company each year. Tested and diagnosed client devices to assess the best course of action for repair.Educated clients in different technical aspects based on their needs while building rapport with each client.Performed quick fixes for clients when a full repair was unnecessary.Generated new sales, retained existing members and grew overall book of business through multiple product offerings.

  • Advanced Repair Agent

    Mar 2018 - now

  • Consultation Agent

    Mar 2017 - Sept 2018
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  Best Buy

  Sept 2021 - Mar 2022

  Digital Sales Agent

  Received sales calls to assist customers in purchasing product and help with general customer service questionsProvided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.Built close relationships with customers to better assist them with their needs.

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  Green Expert Technology Inc. (GreenXT)

  Aug 2022 - May 2023

  Information System Security Engineer

  Actively hardened systems in accordance with Security Technical Implementation Guides (STIGs) for both Windows and Red Hat Operating Systems.Ensured the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability and scanning devices such as Nessus.Assisted with the implementation of countermeasures and mitigating controls.Provided guidance and work leadership to less experienced technical staff members.Worked extensively with the creation of virtual machines and researching possible vulnerabilities. Implemented the Risk Management Framework to assess and mitigate information security risks for confidential documents. Show less

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  Lehigh Carbon Community College

  May 2023 - now

  Jr. Network and Security Admin

  Maintain and support the institution’s physical LAN/WAN/WLAN network consisting of multivendor network and security equipment.Maintain and support cybersecurity solutions, audits, and work with third-party cybersecurity teams when required.Support network and security services including firewalls, ACL’s, VPNs and monitoring solutions.Analyze, research and report on best practices around network and security related servicesPrepare technical documentation and knowledge sharing with others.Develop and maintain network and security diagrams and other related documentation.Assist with installation, configuration, maintenance and upgrade of network and security infrastructure.Configuration and troubleshooting of all network layers with a primary focus on layers 1 – 3Proactively monitors networks to ensure service disruptions for business critical IT services are identified and resolved in a timely manner.Monitors security and auditing tools to ensure the detection of security events such as attacks and data loss.Supports scheduled system maintenance tasks.Constructs, terminates and tests network interface cables for use between network servers, workstations and other network and security equipment.Assists with project related tasks including scoping, installing, quoting and maintaining networking and security equipment and/or services.Supports other departments with related projects that have network or security related needs.Acting as a troubleshooting resource with respect to all aspects of network and security. Show less