Sultan Albugami

Experience

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  Samba Bank Limited

  Jan 2000 - Jan 2001

  Customer Service Representative

  During my tenure as a Customer Service Representative at Saudi American Bank (SAMBA), I specialized in providing exceptional customer service, managing sales offers, and maintaining effective communication with clients.♦ Provided ready-made sales offers and persuasively described products or services to potential customers.♦ Contacted companies and individuals by phone to promote sales of goods or services.♦ Collected and managed customer information for service optimization.♦ Answered phone calls and addressed customer inquiries efficiently.♦ Conducted follow-up calls and wrote letters to clients for improved customer engagement.♦ Maintained high standards of customer service to ensure client satisfaction.♦ Adapted communication strategies to suit diverse customer needs and preferences.♦ Kept abreast of new products and services to effectively inform and persuade customers. Show less

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  Prince Sultan Cardiac Center

  Jun 2001 - Jan 2003

  Emergency Dispatcher

  In my role as a Dispatcher at Prince Sultan Cardiac Center, I was responsible for promoting safe work practices, directing the purchase process, and monitoring operations to ensure compliance with various regulations and agreements.♦ Conducted safety audits and attended safety meetings to promote a secure work environment.♦ Managed the equipment purchase process, including research, testing, and supplier contract negotiations.♦ Monitored operations to ensure employee compliance with administrative policies, security rules, union agreements, and government regulations.♦ Coordinated effectively between different departments to ensure smooth operational flow.♦ Addressed and resolved issues related to operational compliance and safety.♦ Maintained detailed records of operations and compliance-related activities.♦ Developed and implemented strategies to improve operational efficiency and safety.♦ Liaised with external agencies to ensure compliance with regulatory standards. Show less

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  Ministry of National Guard Health Affairs (MNG-HA)

  Feb 2003 - Aug 2006

  Radiology Technologist

  As a Radiology Technologist at King Saud bin Abdul Aziz University for Health Sciences, I played a pivotal role in diagnostic imaging. My responsibilities included ensuring radiation safety, evaluating the quality of diagnostic images, and adjusting imaging equipment for optimal results.♦ Implemented radiation safety measures and used protective equipment to ensure the safety of patients and staff.♦ Examined X-rays, videotapes, and computer-generated information for diagnostic suitability.♦ Adjusted the position and settings of imaging devices to meet specific test specifications.♦ Maintained strict compliance with government regulations regarding radiological procedures.♦ Collaborated with radiologists to optimize diagnostic imaging processes.♦ Conducted routine maintenance and calibration of radiological equipment.♦ Provided patient education regarding imaging procedures to reduce anxiety and ensure cooperation.♦ Documented procedural details and maintained accurate patient records in compliance with healthcare standards. Show less

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  Ministry of National Guard Health Affairs (MNG-HA)

  Dec 2006 - now

  As a Supervisor in the Vascular and Interventional Radiology Section at King Abdul-Aziz Medical City, my role involves promoting professionalism and optimistic behavior at work. I also cover managerial responsibilities in the absence of the manager, demonstrating new equipment and providing technical assistance.♦ Foster a positive work environment and maintain high professional standards in the Vascular and Interventional Radiology Section.♦ Assume managerial responsibilities during the manager's absence, ensuring seamless operation.♦ Demonstrate and train staff in the use of new equipment, processes, or technologies.♦ Provide technical assistance and support to the team for complex procedures.♦ Implement and oversee quality control measures to maintain high standards of care.♦ Develop and enforce policies and protocols to ensure patient safety and compliance with regulations.♦ Coordinate with other departments and teams for integrated patient care services.♦ Manage administrative tasks such as scheduling, resource allocation, and staff performance evaluations. Show less During my tenure as a Vascular and Interventional Radiology Technologist at King Saud bin Abdul Aziz University for Health Sciences, I was responsible for conducting radiological procedures, preparing patients for these procedures, and supervising or training other technicians or students.♦ Explained testing methods to patients to encourage cooperation and alleviate anxiety.♦ Adjusted and controlled equipment based on radiologist’s orders or established protocols.♦ Prepared and positioned patients for radiological procedures, ensuring their comfort and safety.♦ Supervised and trained other technicians or students, imparting practical skills and knowledge.♦ Maintained and operated radiological equipment, ensuring optimal functionality and safety.♦ Collaborated with radiologists and other healthcare professionals to provide comprehensive patient care.♦ Ensured compliance with health and safety guidelines during all radiological procedures.♦ Assisted in the development and implementation of new radiological techniques and procedures. Show less

  • Section Supervisor

    Mar 2010 - now

  • Vascular and Interventional Radiology Technologist

    Dec 2006 - Sept 2010
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  King Saud bin Abdulaziz University for Health Sciences

  Jan 2016 - Sept 2024

  PART-TIME Lecturer

  In my role as a part-time lecturer at King Saud bin Abdul Aziz University for Health Sciences, I have been instrumental in shaping the academic and practical skills of students in the health sciences domain. My responsibilities encompass supervising students' lab and clinical work, keeping abreast of the latest developments in the field, and continuously enhancing the educational experience.♦ Supervise students' laboratory and clinical work to ensure practical understanding and application of theoretical knowledge.♦ Evaluate and grade students' class work, laboratory and clinic work, assignments, and papers, providing constructive feedback.♦ Regularly update my knowledge in the field by reading current literature, communicating with colleagues, and attending professional conferences.♦ Plan, evaluate, and revise courses, including course materials and teaching methods, for optimal educational outcomes.♦ Engage actively in academic discussions and debates to enrich the classroom environment.♦ Mentor and guide students in their academic and career pursuits within health sciences.♦ Facilitate workshops and seminars to enhance students' practical skills and theoretical understanding.♦ Collaborate with fellow educators and administrative staff to maintain high educational standards. Show less

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  Roots Coffee House ( Coffee and Roastery)

  Jan 2019 - Jun 2024

  Founder

  As the Founder of Roots Coffee House since 2018, I've been deeply involved in every facet of our specialty coffee business. My role includes direct importation of beans from origin farms, ensuring the highest quality and sustainability. Here's a detailed overview of my responsibilities and achievements:♦ directly source and import high-quality coffee beans from origin farms, establishing strong relationships with growers to ensure ethical and sustainable practices.♦ Oversee all operational aspects of Roots Coffee House, including product quality, customer service, and financial management.♦ Implement innovative brewing techniques and introduce a variety of specialty coffee offerings to enhance customer experience.♦ Develop and maintain a rigorous quality control process from bean selection to final product, ensuring consistency and excellence.♦ Lead a team of passionate baristas and staff, providing training and fostering a culture of excellence and continuous learning.♦ Manage financial aspects of the business, including budgeting, cost control, and revenue growth strategies.♦ Implement marketing and branding strategies to increase customer base and brand recognition in a competitive market.♦ continuously explore new trends in the coffee industry to keep the business dynamic and ahead of competitors. Show less

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  Three Leaf Cigar Boutique

  Nov 2022 - now

  Co-Founder

  As the founder of Three Leaf Cigar Boutique, a venture I embarked upon in 2023, my role encompasses a deep commitment to curating and providing a distinguished selection of premium cigars. Here's an overview of my responsibilities and accomplishments in this endeavor:♦ Founded Three Leaf Cigar Boutique in 2023, pioneering a specialized business in the premium cigar market. ♦ Curate a selective range of premium cigars, ensuring quality and exclusivity for clientele. ♦ Foster direct relationships with global cigar producers to import unique and high-grade cigars. ♦ Oversee all aspects of the business, from sourcing and inventory management to sales strategies. ♦ Design a customer-centric retail experience, both in-store and online, for cigar aficionados. ♦ Implement strategic marketing initiatives to establish and grow the boutique's brand presence. ♦ Develop an exclusive membership program for regular clients, offering special benefits and events. ♦ Maintain a strong focus on customer satisfaction, creating a loyal customer base and enhancing the boutique's reputation. Show less

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  Allied Family Health

  Aug 2023 - now

  Manager Medical Imaging Technical Support

  As Manager of Medical Imaging Technical Support, I have played a vital role in ensuring the efficient and safe operation of radiological equipment and technical support in the Medical Imaging Department. My responsibilities have encompassed a wide range of tasks, from managing technical operations to ensuring compliance with safety standards.♦ Managed technical support functions for Medical Imaging, including equipment operations, new equipment introduction, and coordination for equipment acquisition, maintenance, and replacement.♦ oversaw the availability and sustainability of consumables in alignment with clinical standards, safety protocols, and regulations.♦ Directed department services and activities, ensuring smooth operation of internal support functions and effective departmental performance.♦ Contributed to the development and implementation of strategic plans, policies, procedures, and protocols for Medical Imaging technical support.♦ Conducted administrative and operational studies to evaluate radiological operations, efficiency, and quality of care.♦ Implemented a Quality Management program, overseeing medical imaging equipment review, and recommending upgrades or replacements.♦ Evaluated and introduced new imaging techniques and procedures, managed medical imaging capital equipment budget, and ensured adequate supplies and consumables.♦ Managed staff activities and performance, ensuring compliance with hospital safety protocols and guidelines, and maintaining records and documents related to Medical Imaging operations. Show less