Amy Glaze

Experience

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  Huntington National Bank

  Jan 1994 - Jan 1996

  Leasing / Loan
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  Huntington National Bank Consumer Lending

  Jan 1994 - Aug 1995

  Consumer Lending

  Consumer Lending workflow project. Worked in data entry, consumer lending compliance, vehicle lease compliance, and training of new consumer lending workflow project. Involved in all levels of analysis and user interaction to determine needs of system. Completed testing activities as well as training to all business users.

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  Command Alkon

  Jan 1995 - Mar 2001

  Manager

  Manage the Dispatch Groups customer applications & product support. Ensuring the resolution of customer application & product problems. Assist in timely delivery & installation of new software releases to users. Holds supervisory responsibility for all customer application support & product support specialists. Ensures professional & courteous support to customers. Monitor compliance with call-handling procedures & system ensuring accurate & comprehensive use of support tools. Evaluates customer complaints, & works closely with other line managers & customer service representatives to correct non-compliance issues. Serves as primary customer support liaison between Command Alkon & customers. Acting as a customer support advocate in product development process. Additional Duties; Customer Conference Chairman Communicated & Managed the Service Department’s needs & priorities ensuring the conferences success year after year. Show less

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  Police & Firemen’s Pension and Disability

  Aug 1997 - Aug 1998

  Business Analyst

  Worked within internal MIS department to gather business requirements and needed functionality from all operating users. Managed internal communication between MIS department and business area. Documented, process mapped and organized business-operating procedures. Worked as a liaison between external software vendors and internal clients setting up demonstrations and evaluating their products.

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  Pacer Global Logistics

  Oct 2008 - Mar 2009

  Senior Customer Solutions Consultant
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  The Ohio State University Medical Center

  Mar 2009 - Jul 2019

  Program Coordinator

  James Molecular Lab Program CoordinatorHuman Tissue Resource Network Biorepository & Biospecimen ResourceDepartment of Pathology

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  Ohio State University Comprehensive Cancer Center-James Cancer Hospital & Solove Research Institute

  Apr 2009 - Jan 2024

  I collaborate with the research team on design, development, and implementation of procedures for all research projects within the Polaris Molecular Lab, which serves unique target audiences. I participate in the hiring, training, and logistics for every project protocol ensuring successful deliverable. I coordinate and track project metrics of research design, procedures, data analysis, implementing, developing, and enforcing operations, coordination, and relationship management.

  • Manager

    Apr 2009 - Jan 2024

  • Project Coordinator

    Apr 2009 - Aug 2016
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  The Ohio State University CFAES

  Aug 2019 - Jan 2024

  Administrator
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  The Ohio State University Health Plan

  Jan 2023 - now

  Executive Assistant

  serves as liaison with other Ohio State leadership offices as well as OSUWMC executives and department heads, staff, department chairpersons, faculty, physicians, members, VIP members, and the public; make administrative decisions and use judgment within realm of responsibility and authority, using tact and discretion. Exercise considerable discretion and discriminating judgment in dealing with high-level officials and matters of highly confidential and sensitive nature and conveys when appropriate to senior management team and staff. Assess concerns or problems directed to the CEO’s office; determine course of action, and delegate to appropriate person for resolution; prioritize requests (requires ability to define problems, collect data, establish facts, draw valid conclusions and recommend appropriate/remedial action); transmit decisions, directives, and assignments; respond to inquiries and complaints, determine nature and seriousness, initiate appropriate/remedial action to resolve or direct to appropriate administrator or staff member for resolution. Show less