Erin Horn

Experience

• 

  BMO U.S.

  Jan 2001 - May 2007

  Technology Operations Manager

  Managed the technology support teams responsible for maintaining workstation, server, and local area network operations (primarily Windows/Intel). Responsibilities included oversight for enterprise wide antivirus solution, major project implementations, and data center support.

• 

  BMO

  Apr 2007 - Dec 2012

  Technology Implementation Manager

  A leadership role in Project Portfolio Management where I manage a team responsible for the implementation of infrastructure and deployment of software across the M&I enterprise. This team is maturing project management at M&I and driving the effectiveness of IT for the business.

• 

  BMO U.S.

  Dec 2012 - May 2015

  IT hardware asset analyst responsible for hardware asset management process governance and data integrity. Project Manager with the Enterprise Infrastructure (Technology & Operations) Project Management Office.

  • Sr. IT Asset Management Specialist

    Sept 2014 - May 2015

  • Enterprise Infrastructure Project Manager

    Dec 2012 - Aug 2014
• 

  Trisept Solutions

  Jun 2015 - Aug 2016

  Project Manager

  Project management in the IT Operations and Engineering Department. Led IT operations projects for system upgrades and enhancements using waterfall techniques. Implemented standard project tracking and reporting for IT Operations. Built strong relationships with business leaders and key technology teams to enable IT and the business to work better together.

• 

  Red Arrow Labs

  Sept 2016 - Jan 2018

  Infrastructure Project Manager

  Red Arrow Labs is a subsidiary of Dohmen Life Science Services. Led the data center consolidation effort for the Dohmen Life Science Services sites into two primary redundant data centers. Managed the implementation of a new Remote Desktop Services (RDS) environment and the migration of a core business application to that platform as a part of the data center migration for one site. Led Active Directory migration project and helped improve operational processes.

• 

  Dohmen Life Science Services

  Jan 2018 - Oct 2018

  Project Management Office Manager

  Project manager for enterprise projects within the Project Management Office with responsibility for the operational function of the Project Management Office. Developed and advanced the project management process and templates. Managed vendor relationships and further developed business relationships for improving the effectiveness for the PMO. Managed system upgrade and new system implementation projects. Dohmen Life Science Services was purchased by a private equity firm and merged into the new organization called EVERSANA. Show less

• 

  EVERSANA

  Oct 2018 - now

  Responsible to implement, manage, and deliver IT services to meet the needs of the organization through utilization of the ITIL framework. Own incident management, problem management, knowledge management, asset management, request management, vendor management (contracts, financial, performance), change management, subscription services and IT procurement. Accomplished through relationships with key business stakeholders, developing and managing metric reporting, and performing continuous improvement in IT service management. Show less

  • Senior Manager, IT Services Management

    Oct 2021 - now

  • Enterprise Support Services Manager

    Mar 2021 - Jan 2022

  • Project Manager, Project Management Office Manager

    Oct 2018 - Jul 2021