Shamil Ranchod

Experience

• 

  National Private Colleges

  Feb 1999 - Jan 2000

  Computer Service Technician
• 

  Gold Reef City Casino

  Apr 2001 - Mar 2010

  Took responsibility for specified tasks and projects in the IT Department. Responsible for maintaining systems, overseeing the performance of 6 Technicians, enforcing IT policies and procedures in accordance with GGB regulations, and ensuring efficient user management and access control on all systems and applications.

  • IT Duty Manager

    May 2005 - Mar 2010

  • IT Technician

    May 2002 - Apr 2005

  • Slots Floor Attendant

    Sept 2001 - May 2002

  • Casino Dealer

    Apr 2001 - Aug 2001
• 

  SILVERSTARCASINO

  Apr 2010 - Jul 2014

  Assistant IT Manager

  Managed IT operations by ensuring that the IT service desk was utilized at all times while maintaining SLA’s with the business. Ensured the availability of systems in terms of: Preventative Maintenance, Capacity Planning, Back-Ups, Upgrades and Replacements (Software and Hardware), Staff Rostering and System Management.

• 

  WMS Gaming

  Aug 2014 - May 2015

  Senior Manager Field Service and Network Gaming

  Responsible for the installation, set-up, maintenance, and reconfiguration of all WMS/gaming products. Including Network Gaming solutions in South Africa. Provide a high level of technical knowledge relative to the installation and operation of WMS Network Gaming solutions. Work closely with WMS International to ensure the timely implementation and support of Network Gaming products. Provide technical support for local office in full, coordinating local resources and working alongside the sales team. Show less

• 

  Opengate

  Jun 2015 - May 2017

  IT Manager

  • Directed and led all aspects of IT operations.• Managed and ensured the availability of all systems. • Created and managed the capital and operation expenditure.• Procured capital and operation assets.• Maintained valid Service Level Agreement.• Managed projects and maintained departmental operational standards.• Aligned the IT strategy with the overall business strategy.• Identified opportunities to improve business efficiency through technology.• Ensured adherence to Internal controls and Standard operating procedures.• Empowered and included staff members in setting the direction for the team.• Actively coached, supported, advised and mentored staff members.• Provided on-the-job training, guidance and support to staff members. • Resolved staff problems and demonstrated approachability.• Monitored staff performance trends and initiated corrective actions when needed.• Set objectives and assessed the actual performance of technicians. Show less

• 

  Johnson Matthey

  Jun 2017 - now

  • Technical escalation and operational coordination of level 2 technical support resources.• Managing site infrastructure to ensure the operational efficiency of systems.• Overseeing ultimate resolution to operational challenges and issues.• Optimizing services rendered to each site through Service Providers.• Managing, planning, implementing and reviewing internal projects.• Analyzing and identifying systems improvements, innovations and optimizations.• Managing resources and scheduling tasks to ensure all objectives are met.• Developing, educating, mentoring and motivating resources. Show less

  • Security Incident Analyst

    Mar 2024 - now

  • Security Incident Analyst

    Jun 2019 - Feb 2024

  • Senior Technical Support Analyst

    Jun 2017 - May 2019