Rauf Nasibov

Experience

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  Motorola

  Jun 1995 - Sept 2009

  Regional Service Manager - CEE, Russia, CIS

  I worked at Motorola Mobile Devices business and took overall responsibility and ownership of all after-sales service operations across Russia, CIS, CEE region.

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  B2X Care Solutions

  Oct 2009 - Oct 2010

  General Director, B2X Care Solutions Russia

  B2X Care Solutions provides outsourced after-sales support solutions to a number of major international manufactures of consumer electronics and telecommunication equipment. I led the local B2X Care team and my role included business development and service operations management.

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  NICE Systems

  Nov 2010 - Nov 2016

  Regional Service Manager - CEE, Russia, CIS

  I manage overall service and support delivery in my region of responsibility. This includes few roles:* Project Manager - I manage projects on implementing enterprise software solutions - speech analytics, quality management, workforce management, real-time process optimization.* Technical Account Manager - I manage post-sale support issues, as well as help Sales team at pre-sale stage with regards to technical aspects of solution engineering and delivery method.* Solution Expert - I work closely with R&D and Product house on rolling out new product (voice authentication) into the field.* Application Consultant - at certain projects I get engaged as consultant helping customers to configure solution so their business takes maximum benefit of it.Regardless of which exact role I play in particular engagement - ultimately my work is to make sure that our solution is efficiently deployed, robustly running and bringing maximum value to customer's business. Show less

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  7-twenty.com

  Oct 2018 - now

  Regional Service Manager