Paul Obinyan

Experience

• 

  Capital Express Assurance Limited

  Apr 2012 - Dec 2022

  • Respond to all clients’ enquiries (Claims, Reinstatement, Tax Rebate, statement of accounts, Endorsement, Refund etc.)• Handle and resolve customer complaints immediately. Effective use of time in attending to clients’ enquiries and completing a task.• Reconcile Premium Account Position of clients’ policies against payment made within a reasonable amount of time.• Generation of Lapsed Policies and communicating same to clients for revival on a regular basis.• Set up interested clients on Direct Debit Platform and ensure deductions are credited into client’s policy account immediately.• Review of key activities and update of registers on daily basis. Show less • Providing professional sales and marketing services to new and existing clients. • Contacting potential clients and creating rapport, networking, cold calling, use of referrals, etc.• Cross-selling of the company’s product brands and services, ranging from Group Life Assurance, Credit life Assurance, Term Assurance, Special Products, etc.• Follow-up on clients in respect of renewal of policy scheme.• Identify and escalate priority and claim issues as soon as possible.• Providing a world class marketing and sales service delivery to ensure customer retention Show less • Ensure clients' enquiries, queries and requests are resolved in a timely and professional manner. Tele-marketing of products brands and services to prospective and already existing clients. Ensure inbound calls are tended to professionally in line with laid down standard operating procedures. • Follow-up on policyholders in respect of renewal on monthly basis.• Follow-up on premium payment and premium Account position. • Handling of assigned task accurately and timely. • Follow-up customer calls where necessary • Identify and escalate priority issues as soon as possible. • Providing world class customer service to ensure customer retention. Show less

  • Policy Owner Services

    Jan 2020 - Dec 2022

  • Marketing Executive

    Apr 2018 - Aug 2020

  • Customer Care Executive

    Apr 2012 - Dec 2018
• 

  Prudential Zenith Life Insurance

  Jan 2023 - now

  • Prompt approval of captured proposals to policies after premiums are matched.• Issue policy documents to the policyholders upon approval.• Ensure that quotation requests are attended to.• Sanction screening of clients after the proposals are captured.• Increase premium collection and persistency by reminding clients to pay past-due premiums for reinstatement of their policies.• Ensure alteration requests are processed within a reasonable time frame. • Prompt medical examination of lives that meet the medical threshold.• Prompt settlement of hospital medical bills• Advise policyholders on the extra mortality premium payable promptly.• Collaborate with other sections of the business to achieve organizational goals.• Send weekly/monthly reports to the ED/COO. Show less

  • Policy Services Officer

    Jul 2023 - now

  • New Business Capturer

    Jan 2023 - Sept 2023