Aman Bhartwal

Experience

• 

  Genpact Mortgage Services

  Jul 2007 - Aug 2010

  Process Developer

  ROLL PLAYED WITHIN THE TENURE IN GENPACT:-Key Deliverables: Managed a Team of Senior Associates and Executives Trained team on new processes and products launched on ongoing basis Reviewed the performance of team members on a monthly basis; provided qualitative & quantitative feedback Drove major initiatives of the Company resulting in improved efficiencies and bottom-line growth Liable for reviewing Production reports and delivery to clients Spearheading production & Quality team in seniors absence Designed and implemented SOPs & Process manuals Show less

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  Ascendum Solutions

  Mar 2011 - Dec 2019

  Operations Manager

  Process Management Responsible for delivering highest quality of service delivery by implementing Six Sigma approach  Accountable for client invoicing and tracking Managing the spectrum of reviewing process hygiene and ensure they are timely shared with clients Assist in sales of other products to client base Done mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives Designed and implemented SOPs, Training and Process manuals and custodian of client intellectual property rights Monitored the overall functioning of processes, identifying improvement areas and implemented adequate measures to maximize customer satisfaction level Managing entire Mortgage Campaign with a team strength of 130 FTEsTeam Management Managing a Team of Team Leads, Team Coaches, Subject Matter Experts and Senior Production & Quality Analysts Looking after team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc. Recommending top performers for career progression and in turn retaining the best talent Lead, mentored & monitored the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Formulated training programs to suit the dynamic environment & enhance efficiencyOperations Management Handling the gamut of framing work direction and plan for the associates after thorough assessment of their capabilities Liable for reviewing various monthly MIS reports pertaining to business metrics from Client and Management perspective Responsible for organizing weekly conference/process calibration calls with clients to analyze issues / challenges & reviewing progress of the past weeks Show less

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  Tata Consultancy Services

  Dec 2019 - Feb 2021

  Senior Operations Manager
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  Ascendum Process Solutions

  Feb 2021 - now

  US Coordinator - Heading Offshore Delivery - US Mortgage, Titles and Accounting Operations at Ascendum KPS

  • General Manager

    Apr 2024 - now

  • Associate General Manager

    May 2022 - May 2024

  • Senior Operations Manager

    Feb 2021 - May 2022