Rakhee Jadav

Experience

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  Mado Cairns

  Mar 2011 - Oct 2011

  Guest Relations Manager

  - Ensure and provide flawless, upscale, professional and high class guest service experiences- Analyse customer feedback and provide strategic direction to continuously improve overall rating- Respond to guests needs and anticipate their unstated ones- Expect and react promptly to guests’ requirements and inquires- Actively listen and resolve guests’ complaints- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery- Promote all amenities, conveniences and programs offered- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to- Appraise team’s performance and produce reports- Examine activities logbook, assign tasks appropriately and implement control schedule daily Show less

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  Thomas Cook Group plc

  Mar 2011 - Feb 2014

  - Escorting guests to accommodations and airport; - Organising and hosting welcome meetings (sometimes for up to 200 people); - Selling and organising resort excursions and other activities; selling car hire and other services; - Responding to clients' queries, handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; and health problems, injuries or even deaths; - Problem Solving and dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions; - Resolving any conflict with or between clients; - Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies; - Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; - Accompanying customers on excursions and acting as a guide; - Organising and supervising children's activities and ensuring they are in a safe environment; - Taking part in and organising daytime and evening entertainment; - Checking hotel standards and safety procedures; - Completing risk assessments and health and safety checks; - Keeping basic accounts and records, and writing reports; Show less As a Overseas Wedding planner, my main responsibilities included, - Researching markets to identify opportunities for events; - Liaising with clients to ascertain their precise event requirements; - Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); - Securing and booking a suitable venue or location; - Ensuring insurance, legal, health and safety obligations are adhered to; - Coordinating venue management, caterers, stand designers, contractors and equipment hire; - Organising facilities for car parking, traffic control, security, first aid, hospitality and the media; - Planning room layouts and the entertainment programme, scheduling workshops and demonstrations; - Coordinating staffing requirements and staff briefings; - Preparing delegate packs and papers; - Liaising with marketing and PR colleagues to promote the event; - Liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures- Negotiating prices with suppliers such as florists, photographers, caterers and venues making sure couples are kept up to date with wedding plans- Monitoring and tracking budgets, finances and paperwork- Project managing on the day of event to take charge and deal with any unforeseen circumstances that may occur- Networking new products, services and suppliers, through word of mouth, online or arranging meetings. Show less

  • Senior Customer Service Executive

    Mar 2013 - Feb 2014

  • Wedding Coordinator

    Mar 2011 - Oct 2013
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  Krem Beauty Clinic

  Mar 2014 - Jul 2014

  Senior Aesthetic Practitioner

  Main responsibilities include- General adhoc duties- Arrange conferences, meetings, and travel reservations for office personnel.- Compose, type, and distribute meeting notes, routine correspondence, and reports.- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.- Mail newsletters, promotional material, and other information- Maintain scheduling and event calendars.- Schedule and confirm appointments for clients, customers, or supervisors.- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.- Collect and disburse funds from cash accounts, and keep records of collections and disbursements.- Coordinate conferences and meetings.- Establish work procedures and schedules, and keep track of the daily work of clerical staff.- Operate electronic mail systems and coordinate the flow of information both internally and with other organisations.- Order and dispense supplies.- Supervise other clerical staff, and provide training and orientation to new staff- Perform specialized electrical beauty treatments such as, Micro-current, Galvanic, and Micro-Dermabrasion facials. Show less

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  De Valeras Irish Pub

  Aug 2014 - Jun 2015

  Team Leader

  Delivering exceptional customer service at all times, representing unique branding by communication in French, Flemish, English, Spanish, and a little German. In the heart of touristic Brussels city, we served popular Irish beverages and food, playing all major world Sports, and hosting live music gigs for all people to experience. I was responsible for all tasks from leading shifts, managing rotas, supporting the kitchen in high demand and hosting all events.

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  Sk:n

  Aug 2015 - Jul 2024

  Clinic Assitant Manager/ Senior Aesthetician

  - I work closely with a Dermatologists, Medical Aestheticians, and Non-Surgical Co ordinators to provide and offer non-surgical treatments to correct skin disorders. - I am responsible for patient care, assessment, planning, implementation and evaluation of treatments to ensure the best outcomes for the patient. Also ensuring the storage, administration, and ordering of Botox, Fillers and other Injectables; as well as prescribed products in accordance with company policies and guidelines.- Responsible to arrange training sessions and keep up to date with all clinical and professional developments so we can continue serving and healing patients well Show less

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  Directly Digital

  Aug 2017 - Dec 2020

  Freelance Marketing Manager

  Expert in creating successful social media advertising campaigns for any business as my vision is very unique, understanding consumer psychology and buying behavior through online sales, and advertising. Passion includes = Content creation,Website development,Video production and editing,Lead generation