Jakub Darnady

Experience

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  Government Office of the Slovak Republic

  Jan 2008 - Jan 2010

  Public relations agent

  - Providing public with information related to Euro currency introduction in Slovakia- Advising of potencial candidates as to the EU fonds absorption- Providing comprehensive information related to Europian sectoral policies- Co-organizing of awarness raising events focused on EU and the opportunities it offers

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  ENVICONSULT, spol. s r.o.

  Jun 2008 - May 2010

  Specialist in the area of environmental studies

  - EIA (Environmental Impact Assesment) projects elaboration- Survey of technology market in the field of sustainable development (focused on CO2 reduction)- Participation on zoning plan elaboration- Participation on landscape-ecological plan elaboration- Aerial photos digitalization

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  AT&T

  Jul 2010 - Sept 2023

  - Serving as a Point of Contact for a global customer, supporting them across all relevant service areas such as Service Delivery, Incident Management and Billing. Responsible for managing the overall customer experience, steering multiple internal teams to enhance it.- Point of internal and external escalation / enquiry. Supervising Project Managers and delivery teams to ensure the highest quality services are delivered in a timely manner, enabling the content customer to achieve desired goals.- Possessing a detailed understanding of AT&T service portfolio and customer’s network to accommodate client’s needs and identify potential sales opportunities. Serving as a trusted advisor by building mutually beneficial, strong, and open relationships. - Ensuring a high level of customer satisfaction with network performance and service availability, inc. capacity management.- Maintaining customer-specific inventories, elaborating comprehensive Stewardship reports presented during regular executive meetings where all critical service aspects are reviewed with the customer.- Acting as a Project Manager for customer-critical infrastructure projects. Show less - Serving as a Project Manager for one of AT&T’s top customer for over 2 years- Leading a sub-team of 4-5 people assigned to a long-term migration project- Customer initiated EVPN/AVPN order processing and implementation- Work activities coordination across all internal supplier organizations until the order implementation- Lecturing activities - coordination and organization of trainings all around the globe aimed at diversifying resources capable of handling migration orders from one service to another.- Identification of improvement opportunities (process improvements, customer experience enhancements)- Data analysis and reporting Show less

  • Service Manager

    Jan 2020 - Sept 2023

  • Sr. Project Implementation Manager

    Jul 2010 - Jan 2020
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  Ministry of Environment of the Slovak Republic

  Mar 2014 - Jul 2014

  Senior Civil Officer at Climate Change Department

  - Management of the aviation agenda of the European Union Emission Trading System (EU ETS)- Communication with aircraft operators and European Commission- Member of the several expert working groups such as Aviation Task Force, ETS-SF Steering Group etc.- Management of the e-reporting project financed by EU Structural Funds- Participation in drafting of legislation

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  Zurich Insurance

  Jan 2024 - now

  Release and Demand Manager