Asha Negi

Experience

• 

  Tata Communications

  Sept 2008 - Aug 2010

  Retention Head

  Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members.

• 

  Airtel

  Oct 2010 - Oct 2013

  Sr. Team leader

  Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Accomplishes project human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets project financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Prepares MTD performance reports by collecting, analyzing, and summarizing data and trends.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

• 

  India Crime Channel

  Jan 2013 - Jan 2017

  Head HR - electronic media-News channel

  With over 9 years of experience in ITES/IT/Telecom & Media industry in operation & HR, currently heading with Electronic Media as a HR-HeadExposure to multiple disciplines including Contact center technologies,Project management and implementation, have done worked for telecom industry in operation including , Retail, Institutions and Media.ROLE & RESPONSIBILITIES • People Management• Operations and HR Management • Process Development • Strategy formation & Execution• Forecasting & Analytical skills•MIS/ Reports & Advanced Excel Reports, SWOT Analysis•Employee Relations/People management.•Recruitment Processes.•Monitoring the overall Induction, Joining formalities & Settlement Process•Statutory areas & Payroll •Assisting and operating UROSECRUE/BIOMETRICS functions & Generalist areas•Handling salary negotiations•Performance Management•Training & Development•Compensation and Benefits•Process owner of joining & induction process - Successfully streamlined the process, introduced joining kit, HR presentation, welcome mail & induction booklet. Ensure smooth transition of new hire on board.•Core HR Domain Areas, Manpower Planning, Recruitment Process •HR Planning with HOD’s, Undertaking recruitment & selection of personnel & maintaining applicants’ data bank, sourcing candidates based on job description & job specification.•Handling salary negotiations based on qualifications, experience & Current CTC & conducting reference checks. Show less

• 

  @ Confidential

  Feb 2017 - now

  Sr. Manager HR

  As an HR professional, my key responsibilities include-a. HR Business Partner - Serve as a key member of the HR team to assist in driving business results. Drive Organizational and people strategies that are aligned to the business strategy. b. Resource Planning & Recruitment : i Managing entire life cycle of Staffing, and responsible for the hiring at all levels PAN India there by ensuring recruitment of high quality within agreed SLAs and timelines.ii. Leading Overall Digital Recruitment process through various sources like campus, agencies, newspaper advt, networking & head hunting, employee referrals, walk-ins, Job Portals & social networking sites like - face book, orkut, Linkedin etc.iii. Instrumental in determining the compensation to be offered to new employees in line with organization salary structure as well as their aspiration levels.iv. Complete Campus hiring planc. Creation & implementation of all Policies & Processes as per the requirements of a start-up organization.d. Creating job descriptions, matching competencies & conducting Initial reference check for across Level Hires.e. Leading the performance review process on Pan India basis.f Payroll Management - Processing monthly payroll for regular & off roll employees with zero percent error.g. Compensation & Benefitsh. HR audit - Managing internal & external audits & ensure compliance with relevant business control on core processes & systems.i. Managing Inductionj. HR Opsh. Vendor management- Flagging the Requirements to the Vendors. i. Taking care of the grievances cell for the employees j. MIS : Maintaining data & providing various MIS reports on a monthly basis which involves - HR dash boards, Productivity data, Analysis data, Projected cost etc.k. Employee Engagement & Retention -i. Manage employee engagement activities which includes CSR activities, Birthday celebrations, Festival celebrations & knowledge sessions. Show less