Camesha Smith

Experience

• 

  IT'Z Family Entertainment

  Jan 2008 - May 2010

  Event coordinator / Event Host
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  Best Buy

  Oct 2010 - Jul 2012

  Apple Specialist
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  Best Buy

  Oct 2014 - Feb 2016

  • Apple Master

    May 2015 - Feb 2016

  • Sales Consultant - Computing and DI

    Oct 2014 - Feb 2016
• 

  Luvo.

  Nov 2014 - May 2015

  Cengage Learning Scholar
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  The University of Alabama

  Jan 2015 - May 2015

  • Computer Science Lab Assistant/TA for Computerized Database Systems

    Jan 2015 - May 2015

  • Computer Science Lab Assistant/ TA for Intro to The Internet

    Jan 2015 - May 2015
• 

  Amazon

  Apr 2016 - Mar 2018

  Area Manager I

  Managed outbound logistics operations, overseeing a team of associates to ensure efficient and timely order fulfillment.Implemented strategic initiatives that improved shipping accuracy by 20% and reduced lead times by 15%.Analyzed operational metrics and identified process bottlenecks, leading to the development of targeted solutions to enhance productivity.Collaborated with cross-functional teams to streamline supply chain operations and optimize inventory levels.Fostered a culture of safety and continuous improvement, achieving compliance with operational standards and reducing workplace incidents by 30%. Show less

• 

  Target

  Mar 2018 - Jun 2019

  Operations Manager

  Directed store operations, ensuring compliance with company policies and driving operational efficiency in areas such as logistics, inventory, and customer service.Led a team of over 50 employees, implementing performance improvement initiatives that boosted productivity by 20%.Managed labor scheduling, inventory forecasting, and vendor relations to meet store targets and maintain profitability.Conducted cross-functional training programs to enhance staff skillsets and optimize team performance.Implemented process improvements that reduced operational costs by 10% while maintaining high customer satisfaction levels. Show less

• 

  Bird

  Aug 2019 - Apr 2020

  City Operations

  Led citywide operations for electric scooter fleet management, improving efficiency by 25% through data-driven strategies.Managed logistics, field operations, and maintenance, ensuring optimal fleet deployment and operational uptime.Developed cross-functional partnerships with local governments and community stakeholders to support Bird's city presence and regulatory compliance.Improved customer satisfaction by 15% by streamlining user support and enhancing scooter availability.Oversaw team performance, achieving monthly KPIs and managing a budget of over $1M. Show less

• 

  Amazon

  Apr 2020 - now

  Managed and oversaw multiple cross-functional programs, ensuring the successful delivery of key initiatives across North America and Canada.Developed and refined program strategies, setting clear objectives and leveraging data analytics to drive improvements in workforce efficiency by 30% and reduce carrier escalations by 40%.Collaborated with internal and external partners to optimize resource allocation and project success, increasing profitability by $1M.Identified and mitigated risks proactively, preventing escalations that would disrupt onboarding processes, and reducing attrition by 18% within three months.Regularly communicated with senior leaders and key stakeholders to support business initiatives, ensuring alignment with program goals.Developed and implemented KPI reporting for onboarding programs, providing clear visibility on milestones and performance metrics. Show less Led and motivated teams to manage the API for transit time and distance, increasing accuracy by 20% for North American drivers and routes.Fostered collaboration with technical teams to align customer needs with project priorities, ensuring that program objectives were consistently met.Set clear objectives for the team and refined project strategies to improve API functionality, reducing operational delays and improving routing efficiency.Identified potential risks and implemented preventative measures, ensuring that project timelines were met without compromising quality.Managed project budgets and communicated updates to senior management, ensuring cost-effective solutions were implemented. Show less Created and streamlined SOPs for the launch of North Alabama Fulfillment Center (HSV1), leading to a 90% first pass yield for inbound freight operations.Bridged gaps in team dynamics and processes, preventing common project pitfalls and improving bottom-line throughput by 10% week over week.Evaluated and prioritized projects based on customer needs and operational capacity, ensuring that resources were allocated efficiently.Implemented processes that reduced defects by over 30%, optimizing operations and increasing team productivity.Communicated effectively with stakeholders to ensure the seamless execution of operational projects, aligning team efforts with business objectives. Show less

  • Program Manager

    Jun 2023 - now

  • Program Manager

    Aug 2022 - Jun 2023

  • Manager, Operations II

    Apr 2020 - Oct 2022