Muritala Abdulrazak

Experience

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  Sola-Rinde and Twins Enterprise

  Jan 2016 - Dec 2016

  Sales And Marketing Representative

  • Engaged with customers to effectively built rapport with customers and assessed needs to make product recommendations and upsell. • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. • Demonstrated product features, answered customers questions, and persuasively overcame objections. • Created and implemented varieties of sales strategies and practice to accommodate each customer individual needs and to successfully meet company targets. • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns to boost sales and customer satisfaction. • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash, balanced and organized cash register by handling cash, counting change, and depositing proceeds to the bank. Show less

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  Special Day Secondary School

  Jan 2017 - Dec 2017

  Classroom Teacher

  • Provided warm, supportive environment for developing academic, social, and emotional growth. • Collaborated with parents, administrators, and counselors to develop improvement plans for struggling students. • Established and Developed communicative and positive relationship rapport with students and parents of various and diverse backgrounds to support leaning. • Worked one-on-one with students to determine strengths, weaknesses and developed lesson plans that incorporated mandated topics and included immersive activities for student engagement. • Developed, graded, and evaluated student’s assignments, papers, course work and implemented an inclusion module to accommodate students with special needs Show less

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  First Bank of Nigeria Ltd.

  Mar 2018 - Apr 2022

  Data Analyst

  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Identified and documented project constraints, assumptions, business impacts, workflow, and risks for stakeholder review.• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. • Completed and corrected data entry errors with accuracy and efficiency to prevent later issues such as duplication or data degradation and reported errors to necessary departments. • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data of each branch.• Created, tracked, and maintained records for retail/operations department reports based on up-to-date data to inform business decisions. • Created, Compiled, and produced weekly, monthly reports using advanced excel spreadsheets and charts to support business operations. • Provided multifaceted services to business development manager and other stakeholders by running errands, managing incoming and outgoing phone calls and mails, scheduling appointments, booking airfare, hotel, and arranging travel plans and itineraries.• Drafted agenda, transcribed dictations and minutes of meetings and executed meetings and events to support sales and business development.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Recorded new hires, transfers, terminations, changes in job classifications and merit increases in employee’s files.• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.• Provided quality clerical support through data entry, document management and overseeing operation of office equipment.• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted. Show less

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  Stanbic Bank

  Apr 2022 - now

  Client Service Officer

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences by exhibiting high energy and professionalism.• Issue off cycle statement at customer instance and take charges as appropriate.• Receive standing payment order instructions and forward to appropriate unit for processing.• Carry out data update on customers account and BVN and keeping record of all source’s instruction from customers.• Received, handled, and filed ATM cards, cheque book, tokens according to laid-down policies and procedures in received-date order.• Issue out pension statement of account, Process retirement benefit, deceased application, and voluntary contribution for pension client.• Received, confirm, file and process court order as advise by the legal team. • Quickly and accurately answered customer questions, suggested effective solutions, and assist to resolved issues with product and service and complex transactions to increase customer satisfaction.• Effectively communicated with customers about account changes, new products or services, account management and potential upgrades.• Review, identify and regularize outstanding documents on all types of account to ensure compliance with regulations.• Identified, investigated, document and communicated compliance violations, potential money laundering or terrorist financing to the compliance officer.• Investigated and resolved disputed credit or debit card transactions by processing refunds and debits to cardholders or merchants.• Identified, investigate and report ATM card, mobile and internet banking fraud, and suspected cases to appropriate unit.• Supported control program implementation, execution, risk identification and mitigation on financial risks and remediation strategies.• Assisted customers in understanding loan terms and conditions to make informed decisions about loan application and liquidation of facility. Show less

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  Stanbic IBTC

  Dec 2022 - Dec 2022

  Asset/ATM Custodian

  • Ensure all expense requisition raised are duly authorized and approved with supporting document attached.• Carry out cash movement from and to the vault according to laid down policies and procedure.• Report to the Branch Service Manager for insurance cover where cash limits have been exceeded as per business rules.• Checked and picked retained/ retracted ATM cards from the ATM daily.• Checked the ATM for skimming devices and key loggers.• Scrutinized ATM cash balance, Reconcile and treat all ATM differences.• Issue out and Conduct review on all bankers’ cheques and Banker Cheque register.• Count physical cash on all currencies held in the vault and ensure the denominations listed agree/balance with register and GL figures (system balance).• Performed Daily balancing and supervision of branch suspense account, Vault cash on all currency held.• Reactivation of dormant personal and salary account and upload documents used for reactivation and Data Update on Finacle/CRM and DSX.• Supervise tellers' till to ensure is within the limit of NGN 150,000.00. Show less