Debbie H.

Experience

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  Aquatech Pool Management

  Apr 2011 - Aug 2014

  Overview:Maintain patron safety, make sure the pool, slides, and surrounding areas stay clean and properly functioning, and handle conflict.A pool manager is responsible for running the daily operations of a pool facility. The primary responsibility of a pool manager is supervising the safety of the pool patrons. In addition to the primary responsibility, the duties of the manager include: supervising and training lifeguards, scheduling lifeguards, checking and balancing chemicals, ensuring pool equipment is in good repair, enforcing pool facility rules, completing daily report forms, organizing pool events, supervising swim lessons, and creating an overall safe and enjoyable environment for the pool patrons. All managers must have a current American Red Cross certification in lifeguarding, CPR and first aid. All managers must complete a pool operator’s certification course. Show less Overview:Maintain patron safety and make sure the pool, slides, and surrounding areas stay clean and properly functioning.The primary duty and responsibility of the lifeguard is to supervise pool patrons while they are in the water to ensure their safety at all times. The secondary duties of the lifeguard include checking and balancing chemicals, enforcing pool facility rules, completing daily report forms, vacuuming and cleaning the facility, which includes cleaning the bathrooms, and interacting with the pool patrons in a polite and respectful manner. All lifeguards must have current American Red Cross certification in lifeguarding, CPR and first aid. Show less

  • Assistant Manager/Swim Instructor

    Apr 2014 - Aug 2014

  • Lifeguard/Swim Instructor

    Apr 2011 - Aug 2014
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  Appalachian State University

  Sept 2011 - May 2015

  Overview: The Resident Assistant (RA) is responsible for a floor or living area within a residence hall at Appalachian State University. As the front-line University Housing staff member in the assigned area, the RA is responsible for serving as a mentor and guide to 30-60 residents.Essential Duties and Responsibilities:• Attend all RA training prior to school year starting.• Attend weekly RA staff meetings.• Attend bi-weekly meetings with Residence Director.• Help plan residence hall events.• Create a safe and open environment for residents and guests.• Meet one on one with residents at least twice a semester.• Maintain an open door policy with all residents.• Learn and follow proper protocol for all situations.• Design and create door decks twice a semester for each resident.• Design and create a new informational and fun bulletin board monthly.• Plan fun and inclusive floor events.• Maintain required GPA.• Attend duty shift one day each week and one weekend every 2 months.• Learn and maintain knowledge of various different clubs on campus and how to contact safe spaces and help lines such as Oasis. Show less Official Overview:Oversee assigned games to make sure rules and regulations are followed and participant safety is maintained.Essential Duties and Responsibilities:• Report to the appropriate facility at the scheduled time in proper uniform.• Find a substitute when unable to fulfill a scheduled shift.• Officiate Intramural games as scheduled.• Acquire and maintain knowledge relevant to job such as rules, proper signals, and proper mechanics through constant study.• Attend all training clinics for each sport worked.• Attend all weekly officials meetings.• Assist Intramural Sports Supervisor as needed during scheduled work shift.• Attend all scheduled meetings with Intramural Employee Programmer regarding evaluation.• Perform other duties as assigned by the Intramural Employee Programmer, Assistant Director of Intramural and Club Sports, or the Associate Director of University Recreation.Score Timer Overview:Oversee assigned games to make sure the score and time are accurate, that rules are followed, and participant safety is maintained.Essential Duties and Responsibilities:• Report to the appropriate facility at the scheduled time in proper uniform.• Find a substitute when unable to fulfill a scheduled shift.• Score and Time Intramural games as scheduled.• Check each participant’s ASU ID Card for eligibility purposes.• Acquire and maintain knowledge relevant to job for each sport worked.• Attend all training clinics for each sport worked.• Attend all weekly scorer/timer meetings.• Assist Intramural Sports Supervisor as needed during scheduled work shift.• Attend all scheduled meetings with Intramural Employee Programmer regarding evaluation.• Perform other duties as assigned by the Intramural Employee Programmer, Assistant Director of Intramural and Club Sports, or the Associate Director of University Recreation. Show less

  • Resident Assistant

    Aug 2014 - May 2015

  • Intramural Official/Score Timer

    Sept 2011 - Aug 2014
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  Appalachian Regional Healthcare System

  Jan 2015 - Feb 2016

  Lead Lifeguard/Swim Instructor

  Overview:Maintain patron safety while creating a clean, positive environment for swimmers and people undergoing physical therapy and provide effective swim lessons for people of all ages from age four through adulthood.

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  Bear Claw Events, Inc.

  Feb 2016 - Oct 2018

  • Acted as a Brand Ambassador, setting up and breaking down events and promoting, marketing, and selling products including, but not limited to, Whip It cleaning supplies, Jose Eber hair products, SomaCare heat and cool packs, and Terra Life luxury bedding, all while maintaining status within the top 5 people in the nation on a weekly and daily basis.• Acted as an Event Manager, conducting interviews, training and mentoring new Brand Ambassadors locally and nationally, leading team meetings, organizing events, purchasing supplies, organizing the storage unit, and making sure all supplies were ready for the event on a weekly basis.• Acted as a Human Resources administrator, setting up interviews, conducting interviews, screening candidates, and selecting and scheduling the correct Event Manager to interview each candidate for their second round. Show less

  • Campaign Manager

    Apr 2016 - Oct 2018

  • Brand Ambassador

    Feb 2016 - Apr 2016
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  Queen City Catering Company

  May 2016 - Feb 2020

  Event Coordinator/Server/Bartender

  • Organized, set up, and broke down events including house parties, corporate breakfasts and lunches, and weddings.• Assured that there was adequate coverage for each event and staff was properly trained and dressed.• Delivered food and beverages to attendees and was able to provide pertinent allergy information.• Ensured the back of house stayed organized and clean in order to provide quality and cleanly service.• Organized all event and culinary items in the trucks and warehouse after the events ended. Show less

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  Breakout Games

  Mar 2017 - Oct 2019

  Gamemaster

  • Informed people about escape rooms, signed people up for games, handled money, and provided gift cards.• Reset rooms in a quick manner, using critical thinking when things were broken.• Lead games in all rooms, sometimes simultaneously, to help people and maintain order.• Acted as key holder when opening and closing the store alone.

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  Ettain group

  Oct 2018 - Jun 2019

  Resource Specialist/Recruiter

  • Proactively sourced, screened, and built a network of candidates utilizing multiple recruitment platforms including Indeed and LinkedIn, resumes, and design portfolios to match them to open positions in design, IT, and finance.• Connected with candidates using a variety of resources, including but not limited to, 150+ calls a week, emails, social media, and job boards.• Provided comprehensive support to candidates by reviewing and revising resumes, preparing them for interviews, and conducting follow-up calls.• Maintained strong communication with account managers and performed candidate care throughout their interview process and employment to ensure candidate retention and satisfaction.• Negotiated with candidates regarding hourly rates for open positions.• Strictly maintained calendar scheduling to interview and pre-screen candidates and companies looking to staff while operating in both EST and PST time zones.• Participated in daily and weekly meetings to go over goals, available jobs, progress, the recruitment process, and game plans for filling positions. Show less

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  LPL Financial

  Jul 2019 - Sept 2020

  Operations Specialist/HR

  • Provided exceptional client support through various outlets, including inbound and outbound phone calls, emails, faxes, and mailings.• Handled complex issues on a day to day basis to resolve inquiries in a timely manner.• Facilitated account activities and maintained accurate records, including preparing forms and submitting instructions, managing notifications, preparing client reports and proposals, and routing inquiries through LPL channels.• Built relationships with clients and advisors, proactively reaching out on time-sensitive activities, communicating industry policies and procedures, and referring clients to financial advisors when necessary.• Carefully and precisely transferred data for IRAs and other confidential financial documents and information into our CRM.• Consistently met and surpassed daily and weekly goals set by my employer.• Maintained strict self-motivation and discipline while working from home so that my work did not diminish in quality.• Assured all candidates were clear and compliant before starting their new roles, and sent onboarding paperwork, conducted background checks, and ran orientations.• Spoke with candidates on the phone to pre-screen for available job openings.• Assisted with payroll by answering calls and emails and helping candidates with paystubs and timecards.• Created training manuals for employees and provided information about TalentBridge to candidates looking for jobs and companies looking to staff.• Assisted with front desk duties including calendar scheduling, phone calls and messages, administrative email management, checking in candidates for orientations and initial interviews, and printing documents and resumes for recruiters and candidates.• Worked closely with my teammates to keep candidate and employee information organized and confidential.• Helped plan, organize, budget, and decorate for various company events and parties. Show less

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  Homefix Custom Remodeling

  Sept 2020 - Mar 2022

  Sales Manager/Quality Analyst

  • Achieved outstanding sales results, surpassing 1.7 million dollars in a year and being awarded "Sales Person of the Year" for exceptional performance and customer satisfaction.• Built strong relationships with clients through exceptional interpersonal and communication skills, leading to a high rate of repeat business and referrals, and a promotion to Quality Analyst.• Leveraged in-depth product knowledge and design expertise of windows, doors, siding, trim, gutters, roofs, baths, and showers to consult with clients on their home renovation projects, resulting in successful project outcomes and increased customer satisfaction.• Consistently researched and learned new sales techniques and product information to increase my income and customer satisfaction.• Remained in contact with clients throughout the process to help problem solve and ensure they were happy with the outcome.• Guided clients through finance applications and helped create monthly budgets for them using their current financial requirements to ensure they could make their payments on time.• Stored and kept confidential all personal information and contracts for clients.• Travelled to houses and same-day closed for home renovations.• Tracked and recorded mileage, supplies, meals, and more for my records for taxes.• Went back out to houses after their renovations were complete to verify their satisfaction, build trust, and upsell other products, educating the clients about how we could roll everything into their original financing package.• Trained new Sales Associates through meetings in the office, phone calls, and having them shadow me at houses. Show less

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  Real Estate

  Feb 2022 - Dec 2023

  Personal Assistant/Transaction Coordinator

  • Managed documents, calendars, emails, phone communications, travel, events, personal errands, ticket sales, contracts, spreadsheets, finances, and more.• Created and updated a monthly itemized excel document for each credit card and property to be recorded and stored in Google Drive and Microsoft OneDrive, and helped locate and remove unnecessary subscriptions.• Drafted, proofread, designed, and edited correspondence and presentations for both my employer’s emails and presentations and general inboxes I managed by utilizing Microsoft Powerpoint, Google Slides, Constant Contact, Canva, and Gmail.• Prioritized tasks to ensure deadlines were met, efficiently problem solved when we needed creative solutions for issues that arised, and helped keep my employer focused and organized.• Planned and organized travel itineraries, including, but not limited to, accommodations, transportation, timelines, budget, and ensured that all items that were needed for travel were ready to go prior to leaving.• Researched and presented information as required in a clear and concise way to my employer and others.• Formulated a brand outline for documents and used that to create an Employee Handbook, employee SOPs, and employment contracts from scratch.• Travelled as required and kept precise notes and networking contacts from conferences and events.• Maintained utmost confidentiality for, but not limited to, personal information, documents, business practices, and HR decisions.• Interviewed, hired, and fired candidates based on experience, personality, and job performance.• Cold called potential sellers and stayed in communication with them through the process of selling.• Researched, developed, and implemented quicker, more efficient communication in our CRM.• Planned and executed events for the company from start to finish.• Communicated with all parties to ensure all documents were in order and the process for buying and selling was efficient from start to finish. Show less