Md. Rashaduzzaman

Experience

• 

  AB Bank PLC.

  Jan 2021 - May 2022

  Associate Business Executive

  Job Responsibilities: Meeting with clients, determining their needs and requirements, providing strategic advice, and managing their assets accordingly. Creating, organizing, and managing client portfolios. Review loan and Card and different types of bank account requests. Assess clients’ financial status. Evaluate creditworthiness and risks. Contact clients to gather financial data and documentation. Analyze risks and approve or reject loan requests. Calculate financial ratios (e.g. credit scores and interest rates). Set up payment plans. Maintain updated records of loan applications. Follow up with clients about loan & card renewals. Monitor the progress of existing loans & cards. Show less

• 

  LankaBangla Finance PLC.

  Jun 2022 - Aug 2022

  Junior Business Executive

  Job Responsibilities: Review card requests. Evaluate clients’ financial status. Evaluate creditworthiness and risks. Contact clients to gather financial data and documentation. Analyze risks and approve or reject loan requests. Calculate financial ratios (e.g. credit scores and interest rates)

• 

  Grameenphone Ltd

  Aug 2022 - Oct 2022

  Front Desk Executive

  • Job Responsibilities: Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Show less

• 

  BKash Limited

  Oct 2022 - now

  Officer

  Job Responsibilities: Ensure effective & efficient service execution with solutions to the customer in MFS. Ensure proper system-level execution and documentation. Proactive approach to enhance better customer experience and ensure that customers are satisfied with services at MFS Touch Point. Provide prompt, accurate, and courteous responses to customers. Providing the best possible solution to the queries of the customers. Identifies and understands customer needs and takes necessary doings accordingly. Different types of report-preparing abilities. Show less