Tsvetelina Stoichkova

Experience

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  Hi Club Magazine

  Jul 2012 - Aug 2012

  Intern

  • Generating ideas for articles and features;• Reading, writing and researching features and articles;

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  Cineworld Cinemas Ltd

  Feb 2014 - May 2016

  Supervisor

  • Recruiting, training, managing and appraising staff of over 50 people, preparing working schedules;• Control and responsibility for collecting and reporting sales revenue for the day, collection and inventory making;• Keeping financial and statistical records, writing various of reports;• Responsible for screenings, revenues, fire safety, security, availability of the goods andthe equipment of the cinema;• Liaise with clients and coordinating with all departments in order to achieve bestresults;• Dealing with customer inquiries and complaints;• Ensuring that operating and accounting procedures and standards are obeyed;• Ensuring that the cinema comply with health and safety legislations;• Daily communication with the Marketing Department, the Accounting department and other companies working with the cinema;• Collaboration on special events such as gala premieres, media screenings and more; Show less

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  Akademika.bg

  Apr 2014 - Jun 2014

  Intern

  • Writing articles;• Doing interviews;• Researching and contributing stories for web;• Attending relevant events, fairs and conferences;

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  BRITANICA

  Jan 2017 - Jan 2018

  Customer Care Manager

  • Day-to-day meetings with new clients with the aim to establish good relationshipsbetween them and Britanica and to meet monthly enrolment targets;• Use sales and marketing-oriented skills in the best possible way to achieve thecompany’s sales goals;• Project Manager of educational events taking place in state schools and activelyworking with their principals, other staff, and students;• Responsibilities connected to planning, organization, and management of the financialpayments for the courses;• Supervision of teachers and administrative staff, in accordance with the proceduresstipulated by the company;• Organization and leadership of staff meetings in order to track the studentsperformance and to work on a strategy for their success;• Consulting clients by defining their needs and offering the best programs for them;• Analysing customers feedback and take proactive actions to meet customers expectations;• Working with very strict deadlines;• Maintaining accurate records and document all customer activities and discussions; Show less

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  Prospecto Group

  Mar 2018 - Sept 2019

  Account Executive

  • Responsible for the content and the clients campaigns on the company's websites in Bulgaria, Hungary, Estonia & South Africa;• Handle budgets, manage campaign costs and invoice clients;• Responsible for meeting the monthly financial goals of the Business Development Department;• Creating detailed plans to reach predetermined goals;• Collaborates with other departments, including the marketing team, the creative team, project managers and developers, on preparation of recommendations, strategies and actions for the clients;• Working with Facebook Ads Manager, Google Ads, Google Analytics, Google Ad Manager, JIRA on a daily basis;• Monitoring all stages of campaigns to guarantee that they run smoothly;• Writing status reports throughout the duration of the campaigns to keep clients updated;• Meet strict deadlines to keep campaigns well-managed and organised;• Working with advertising agencies; Prospecto Group is a leading provider of digital catalog solutions for retailers on a global scale. Our websites span across more than 18 countries worldwide, boasting a monthly visitor base of over 10 million visitors. Our proprietary technology has been built to easily scale and also to offer our visitors content that helps them save more from their weekly shopping. Show less

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  Econt Express

  Sept 2019 - Apr 2020

  Project Manager Brand Development | Digital Products & Channels

  • Assist in the definition of project scope and objectives, involving all relevant stakeholders;• Develop and manage a detailed project schedule and work plan;• Prepare budget based on scope of work and resource requirements;• Managing the projects in JIRA;• Ensure that all projects are delivered on-time, within scope and within budget;• Organising meetings with project team members to identify and resolve issues;• Coordinate internal resources and third parties/media agencies for the flawless execution of projects;• Create and maintain comprehensive project documentation;• Track project performance, specifically to analyze the successful completion of short and long-term goals;• Optimising and improving processes and the overall approach where necessary; Show less

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  Translate plus

  Jul 2020 - now

  Team Manager

  • Supervising team members in all aspects of project management;• Leading, mentoring and motivating team members to maintain a positive attitude at all times, and to take ownership of the projects they are responsible for;• Actively taking part in the recruitment, on boarding and performance evaluation of team members;• Leading review and performance meetings, as well as resolving disciplinary matters in a timely and effective manner;• Responsibility for managing major clients accounts within the team and organising client-related meetings;• Ensure that all projects are delivered on-time, within scope and within budget;• Taking the lead in complex projects and performing quality assurance when needed;• Managing the workload of project managers and allocating projects within the team and to other teams;• Creating, running and analysing various operational reports for Operations Management;• Identifying training needs, approving holidays, recording sick leave;As a global top 8 language services provider by revenue, translate plus offers a full range of language services, including e-learning translation, website localisation, transcreation, multilingual SEO, machine translation (with or without post-editing), desktop publishing, subtitling, voiceover, video adaptation and transcription in over 200 languages. Show less