Akshay A Pai

Experience

• 

  BASIX

  Jul 2013 - Oct 2015

  Transaction Analyst

  RESPONSIBILITIES:-• Managing the Team – In terms of Supervision of day to day operations, assisting operational and functional guidance and ensuring deliverables to the Business. • Managing Escalations from business and ensuring free smooth operations. • Helping the Business Units by sharing guidance on BC Utilization, Defects Management etc. • Preparing presentations, dashboards and management reports.• Coordination with various Other Support functions and sharing updates and feedbacks for process improvements. • Ensure that the quality of service deliverables standards should meet SLA consistently.• Handling business related queries and responds to them within our internal time.• Help the Business Units in effective Planning of Resources Deployment and Business Strategy. PROJECT DETAILS:-Provide offsite consulting for developing statistical models and perform quantitative ad-hoc analyses to create valuable insights from data that lower marketing costs and improve marketing effectiveness and efficiency. Provide offsite consulting for marketing programs and campaigns that stimulate incremental sales, generate repeat purchases, reduce costs, strengthen customer relations, and extend customer life span.Develop and interpret statistical models for targeted acquisition, retention, cross-sell, customer lifetime value or behavioral segmentation models using predictive modeling techniques that include linear and logistic regression, cluster analysis, neural nets and other statistical techniques.Real-Time Analytics real-time scoring and offer generation models, assessing customer behavior over time for marketing event triggers to support automated marketing programsOptimization Analytics pricing and promotion optimization models.Work with onsite Accenture engagement teams and provide end to end offsite support through the life cycle of a project. Onsite support may be required depending upon business requirements. Show less

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  Cognizant

  Oct 2015 - Jun 2017

  Business Analyst-Immigration

  RESPONSIBILITIES:- Serve as the owner of employee global mobility programs (relocation, internal transfers, international assignments) focusing on efficiency and employee experience.  Drive employee mobility cases with key stakeholders in HR, Recruiting, Legal and Finance to ensure precise execution while providing the right levels of transparency and advisory to business. Managing the CAPS on time basis for production execution. Make smart decisions with external services relating to mobility ensuring high performance globally according to key indicators such as client satisfaction and cost. Examining and solving challenges everyday with some of the smartest people in the world and extend an enormous amount of GDP to all those we serve. Examining and solving challenges everyday with some of the smartest people in the world and extend an enormous amount of GDP to all those we serve. Demonstrated ability to meet deadlines, and set priorities. Attended and played an integral role in internal meetings. Updating the team on the process improvement. Updating the Team Leader on the performance of the team. Enhancing options and opportunity to enrich the performance of the team.PROJECT DETAILS:-As an Immigration specialist, a subject matter expert with advanced knowledge for immigration compliance internally, consulting with managers and business partners on immigration solutions that meet business need and are aligned with regulation/ law and Global Mobility strategies and policies. He takes the ownership of responding complex inquiries from various stakeholders. His efficient specialization and knowledge helps to achieve full compliance with government laws and regulations. He works closely with internal legal counsel on immigration matters including determination of appropriate visa and filing of necessary documentation. He manages and delivers effectively with a critical focus on compliance. Show less

• 

  Altran

  Jun 2017 - Nov 2019

  Manager - Business Accounts @ BIT

  RESPONSIBILITIES:-ALTRAN is a driven Customer Engagement Platform that helps our customers engage with their audience via digital channels like Email, Web, Chat, Linkedin, Text & Call and generate business plans.As a part of Business team, my responsibility includes:Primary objectives of the role:-- Create product plan & execute them to completion.- Deliver product on time & within budget.- Ensure customer satisfaction on delivery.- Ensure commercial success.o Qualifying customer leads and directing them to the Business Head.o Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.o Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.o Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.o Establishing and overseeing internal budgets with the company and external budgets with the client.o Articulate the business value, Intent behind the new product or product release & Own the strategy behind the product along with its road-map.o Generate leads through various channels such as LinkedIn, Email and Phone.o Following up with customers and facilitating the end-to-end acquisition process.o Tracking and reporting business performance including pipeline and acquisition results on a weekly/monthly-basis.o Continuously improving on key selling skills including building rapport, understanding customer needs, and serving queries.o Responsible and resourceful at maintaining and continuous development of business relationships with both new and old clients.o Possess excellent and effective communication, interpersonal, problem solving and negotiation skills with the ability to coordinate with top level management.o Attendance of meetings with the key accounts and presentation of current offers. Show less

• 

  EY

  Nov 2019 - now

  RESPONSIBILITIES:Primary Portfolio:• Assisting the development team during the project life cycleKnowledge of Software Development Life Cycle (SDLC), understanding of various phases like Requirements Analysis, Design, Development and Testing.• Defined strategy and roadmap to align to the technology OKRs.• Served as stakeholder advocate internally and gatekeeper, adviser of the team to stakeholders.• Target potential improvement opportunities, automation, or any such leads & define the roadmap of the program for the year, plan the quarter, monitor the performance, enforce modifications to the plan/roadmap as and when required.• Conceptualized, defined, and maintained core metrics for relevant areas of the business; established reliable reporting for monitoring metrics, and proactively provided insights and solutions based on observed trends.• Ensures adherence to data management/data governance regulations and policies.Secondary Portfolio:• Work closely with both business and technical teams to proactively identify gaps in knowledge base and product offerings, and while closely monitoring and reporting on key metrics and KPI’s• Drive process improvement projects in PRM. Facilitate implementation of process improvement projects – across cross-functional teams and upstream/downstream processes - Portal Management, Marketing Development Funds and Channel Data Management.• Conducts regular Program review, including stakeholder reviews to ensure timelines, costs, quality of delivery are met.• Conducts reviews with all delivery teams, to assure Portfolio deliverables are regularly met and issues addressed, and delivery SLAs are met.• Successfully led multiple Scrum teams, ensuring on-time delivery and high-quality results. Focus on delivering value.• Scheduling and Facilitating Scrum events (daily stand-up, sprint planning and review, retrospective meetings). Show less RESPONSIBILITIES:Primary Portfolio:• Support key decision-making processes on product retirement/expansion, technology adoption, etc.• Develop problem solutions by describing requirements in a work-flow and visio; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.• Gather monthly reports, evaluate product usage, evaluate contract financials, SoW’s, calculate reports and financials based on usage. Provide charge back reporting, track and resolve any issue, share details with stakeholders / finance team.• Develop project estimates by identifying phases and elements, personnel requirements, and costs.• Identify issue, coordinate with vendor, provide technical insight, create support request, collaborate/provide technical support• Monitor Forensics licenses expiration, communicate with stakeholders / technical teams, get licenses refreshed/installed.Secondary Portfolio:• Proactively identify opportunities for improvement and optimization in process functions.• Analysis and reporting of data based on services provided to bring visibility and process optimization.• Working closely with other teams including FIDS business / engagement teams, global technology sourcing, IT finance & budgeting, IT Business Ops.• Lead and assist with procurement processes including intake forms, IRQ process, InfoSec process, ACV process.• Monitoring upcoming Business Engagements from partners, proactively communicate and work through process to refresh business requirements.• Reviewing BRET progress, update stakeholders and ensure timely renewal of local / global BRET across EY.• Examining the interactive Decision Tree to help determine if proposed relationship requires a BRET submission and coordinate effort with multiple teams to align KPI. Show less RESPONSIBILITIES:• Determine the BRET requirements and overall aspect associated with BRET process.• Proactively identify opportunities for improvement and optimization in process functions.• Analysis and reporting of data based on services provided to bring visibility and process optimization.• Working closely with other teams including FIDS business / engagement teams, global technology sourcing, IT finance & budgeting, IT Business Ops.• Lead and assist with procurement processes including intake forms, IRQ process, InfoSec process, ACV process.• Monitoring upcoming Business Engagements from partners, proactively communicate and work through process to refresh business requirements.• Reviewing BRET progress, update stakeholders and ensure timely renewal of local / global BRET across EY.• Developing problem solutions by describing requirements in a work-flowchart and diagram, analyzing alternative solutions and preparing system specifications in business programs.• Creating strategic roadmaps and objectives in continuously improving the processes and activities conducted by the enablement team.• Examining the interactive Decision Tree to help determine if proposed relationship requires a BRET submission and coordinate effort with multiple teams to align KPI. 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  • Product Owner | Scrum Master POPM

    Nov 2023 - now

  • Product Manager

    Sept 2021 - Nov 2023

  • Sr. Business Operations Consultant and Associate Product Manager | Forensic Integrity Services

    Nov 2019 - Sept 2021