Rafqua Zahar

Experience

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  Crepaway

  Sept 2010 - Sept 2014

  Customer Service Representative

  Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording and verifying account information. Cancel or upgrade account information.Place or cancel orders from direct customers, distributors and agents. Maintains customer records by updating account information.Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less

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  RCI

  Sept 2013 - Sept 2014

  Sales associate

  Being the first point of contact with customers.Making presentations to groups at company-sponsored gatherings. Handling all the administrative aspects of a sale.Planning future follow-up conversations with customers. Evaluating the needs of customers.Selling products to new and existing customers. Writing up customer contracts and warranties.

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  Samsung ctc

  Sept 2014 - Sept 2015

  Merchandiser

  Develop and execute personal Performance AgreementPerform such duties as checking date codes, ensuring adherence to approved plan-o- gram.Perform special projects as assigned by supervisor or Sales Manager.Develop and execute retail territory coverage plan to ensure prioritized coverage goals are met.Maintain continual improvement of sales coverage and productivity for a dedicated team in an assigned territory

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  Aïshti - Urban Retreat

  Sept 2015 - Sept 2016

  Assistant SPA Manager

  DUTIES:Inventory, stock taking and ordering, deliveries of operational supplies.Four Seasons Lifestyle Membership and finance and administration relating to these tasks.Conduct Spa Concierge, Therapist and Attendant meetings and attend all other meetings.Personally handle guest complaints - follow-up with the guest to ensure that the problem was resolved to their satisfaction; prepare a glitch report; report to Spa Director; and brief & train involved staff so that the incident does not occur again.Handle internal and external group enquiriesFollow-up on unprocessed bills.Assist Spa Director and colleagues in all administrative and financial report requirements.Three years with previous experience as a SupervisorSolid knowledge of Spa Management with the appropriate understanding of scheduling, inventory, and all operations of the Spa. Show less

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  MetLife Lebanon

  Sept 2016 - Sept 2017

  Head of telemarketing department

  DUTIES:Adjusts sales scripts to better target the needs and interests of specific individuals.Answers telephone calls from potential customers who have been solicited through advertisements.Conducts client or market surveys to obtain information about potential customers.Contacts businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.Delivers prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.Explains products or services and prices, and answer questions from customers.Maintains records of contacts, accounts, and orders.Obtains customer information such as name, address, and payment method, and enter orders into computers.Obtains names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Show less

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  Pizzanini

  Aug 2017 - Jan 2021

  Area Manager

  DUTIES:Coordinate daily Front of the House and Back of the House restaurant operations.Deliver superior service and maximize customer satisfaction.Respond efficiently and accurately to customer complaints.Regularly review product quality and research new vendors.Organize and supervise shifts.Appraise staff performance and provide feedback to improve productivity.Estimate future needs for goods, kitchen utensils and cleaning products.Ensure compliance with sanitation and safety regulations.Manage restaurant’s good image and suggest ways to improve it.Control operational costs and identify measures to cut waste.Create detailed reports on weekly, monthly and annual revenues and expenses.Promote the brand in the local community through word-of-mouth and restaurant events.Recommend ways to reach a broader audience (e.g. discounts and social media ads).Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations. Show less

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  Pizza Hut

  Jan 2021 - May 2021

  Call Center Manager

  DUTIES:Making sure that calls are answered by staff within agreed time scales and in an appropriate manner. Setting call centre and customer service targets. Coaching, and motivating people at pace.Randomly monitoring calls to ensure that standards are high. Managing information and statistics. Managing staff bonus, reward and incentive schemes. Ensuring that all staff are kept informed of legislation, new working practices and technological changes. Keeping a close eye on staff turnover, absenteeism and overtime. Managing a large team of staff from diverse backgrounds. Writing up correspondence that is to be sent to customers. Attending weekly meeting to review progress and any problems. Giving centre staff feedback on their performance. Show less