Karen J. Sanchez M.🐞

Experience

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  ASAP VENEZUELA

  May 2008 - Jun 2012

  Especialista en Ajustes BackOffice ATC AV Gerencia de gestión resolutiva

  Specialist in Adjustments BackOffice ATC AV Management of resolutive managementVerify and analyze prepaid and postpaid account, High Value and SMEs, through incidences created via CDS or 811, requesting adjustment for errors in transactions, missed charges, double charges, promotions, international roaming, activation error, etc., in Fixed telephony, Mobile Cellular, Internet and Digital TVEspecialista en Ajustes BackOffice ATC AV Gerencia de gestión resolutivaVerificar y analizar cuenta prepago y postpago, Alto Valor y PYME, mediante incidencias creadas vía CDS o 811, solicitando ajuste por error en transacciones, cobros errados, cargos dobles, promociones, Roaming internacional, error de activación etc., en telefonía Fija, Móvil Celular, Internet y TV Digital Show less

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  Indra

  Feb 2012 - Aug 2014

  Analista de Quality Assurance

  Analysis and Design of tests (integrals, unit, regression, edge, roles and user profiles) to the developments to be implemented in the Production area (through Web application) of Telefónica Venezuela (Movistar in Venezuela), planning and estimation of execution of tests for each project, documentation, management of Oracle database databases in Development and Testing environments (search / modification of records and tables). Use of HP Quality Center as a Management tool. Medium - advanced implementation of the SQL query language (Toad, SQL Server, PL / SQL). Creation of queries and execution of installation scripts. Reading of transaction logs. Coordination of requirements and planning of daily activities to the work group.Análisis y Diseño de pruebas (integrales, unitarias, regresión, borde, roles y perfiles de usuario) a los desarrollos a implementar en el área de Producción (mediante aplicativo Web) de Telefónica Venezuela (Movistar en Venezuela), planificación y estimación de ejecución de pruebas para cada proyecto, documentación, manejo de bases de datos plataforma Oracle en ambientes Desarrollo y Testing (búsqueda/modificación de registros y tablas). Uso de HP Quality Center como herramienta de Gestión. Implementación media - avanzada del lenguaje de consulta SQL (Toad, SQL Server, PL/SQL). Creación de queries y ejecución de scripts de instalación. Lectura de logs de transacciones. Coordinación de requerimientos y planificación de actividades diarias al grupo de trabajo. Show less

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  Velocity Partners

  Aug 2014 - May 2016

  Ssr QA Engineer 2

  The leadership of projects, functional designs, meetings directly with the client. Analysis and Design of tests (integrals, unit, regression, edge, roles and user profiles) to theDevelopments to be implemented in the Production area.Planning and estimation of execution of tests for each project, documentation, management bases of Oracle platform data in Development and Testing environments (search / modification of records and tables). Medium - advanced implementation of the SQL query language (Toad,SQL Server, PL / SQL). Creation of queries and execution of installation scripts. Reading of transaction logs.Coordination of requirements and planning of daily activities to the work group.Liderazgo de proyectos, diseños funcionales, reuniones directamente con el cliente, Análisis y Diseño de pruebas (integrales, unitarias, regresión, borde, roles y perfiles de usuario) a losdesarrollos a implementar en el área de Producción.Planificación y estimación de ejecución de pruebas para cada proyecto, documentación, manejo de basesde datos plataforma Oracle en ambientes Desarrollo y Testing (búsqueda/modificación de registros y tablas). Implementación media - avanzada del lenguaje de consulta SQL (Toad,SQL Server, PL/SQL). Creación de queries y ejecución de scripts de instalación. Lectura de logs de transacciones.Coordinación de requerimientos y planificación de actividades diarias al grupo de trabajo. Show less

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  Endava

  May 2016 - Jul 2021

  Sr QA Engineer Level 2

  Project leadership, functional designs, meeting directly with the customer, Analysis and design tests (comprehensive, unit, regression, edge, roles and user profiles) todevelopments to be implemented in the area of production.Planning and test execution estimates for each project, documentation, database managementOracle database platform environments Development and Testing (search / editing entries and tables). Creating queries and executing installation scripts. Reading transaction logs.Coordination and planning daily requirements the working group activities. Show less

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  N5 Now

  Jul 2021 - Dec 2022

  Ingeniero de aseguramiento de la calidad

  Project leadership, functional designs, meeting directly with the customer, Analysis and design tests comprehensive, unit, regression, edge, roles and user profiles to developments to be implemented in the area of production. Planning and test execution estimates for each project, documentation, database management Oracle database platform environments Development and Testing (search / editing entries and tables). Creating queries and executing installation scripts. Reading transaction logs. Coordination and planning daily requirements for the working group activities. Elaboration of Test Plans and Estimates of Time of Tests of high and low levels. Information Survey with users and business analysts of the client. Analysis of documents: Specification of Software Requirement, Specification of Functional Requirement, among others. Management and control of defects and incidents Monitoring and control of project progress. Coordinate resources and activities for the execution of Projects and Requirements. Supervise and support the execution of the cases of estimated tests for the projects. Manage the doubts and/or technical impediments presented at the time of the execution of the tests. Preparation of reports, metrics, and reports for the control and monitoring of projects with the client Show less

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  GIGA IT

  Feb 2023 - Jun 2023

  Senior Software Quality Engineer

  Contrato (5 meses)Software quality engineer, in charge of everything related to the quality area, testing, test plan, strategies, GPT3 Chat English/Spanish, improvements, documentation, oriented to agile methodologies and Scrum ceremonies.Planning of daily activities to the work group. Team Leadership. Coordination and planning of low, medium and high complexity projects. Elaboration of business proposals for the implementation of factory testing service of the client portfolio. Elaboration of Test Plans and Estimates of Time of Tests of high and low levels. Information Survey with users and business analysts of the client. Analysis of documents: Specification of Software Requirements, Specification of Functional Requirements, among others. Management and control of defects and incidents Monitoring and control of project progress. Coordinate resources and activities for the execution of Projects and Requirements. Supervise and support the execution of the cases of estimated tests for the projects. Manage the doubts and/or technical impediments presented at the time of the execution of the tests. Preparation of reports, metrics and reports for the control and monitoring of projects with the client • Case Design and Test Scenarios Based on User Stories and Technical / Functional Requirements. • Execution of Cases and Scenarios of Functional Tests. · Test Plan Execution· QA Report team.- Artificial intelligence tool testing. Show less

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  Heuristyc

  Jul 2023 - now

  QA Engineer

  As a Software Quality Engineer with expertise in manual quality testing and process management for an ERP system, I am responsible for ensuring that the software meets the highest standards of quality. My main focus is on designing, executing, and documenting comprehensive manual tests to verify the functionality and usability of the ERP system.In my role, I also take charge of establishing and maintaining effective quality management processes throughout the software lifecycle. This involves defining test standards and procedures and ensuring their compliance and continuous improvement. Additionally, I am responsible for documentation related to quality testing, ensuring that it is complete, up-to-date, and accessible to the entire team.I work closely with development teams, business analysts, and end-users to understand requirements and test scenarios. My primary goal is to proactively identify and address issues, ensuring that the ERP system meets functional, performance, and security requirements.--------------------------------------------------- ----------------------------------------------------Como Ingeniero de Calidad de Software con experiencia en pruebas de calidad manuales y gestión de procesos para un ERP, soy el responsable de garantizar que el software cumpla con los más altos estándares de calidad. Mi enfoque principal es diseñar, ejecutar y documentar pruebas manuales exhaustivas para verificar la funcionalidad y la usabilidad del sistema ERP. EncargadA de establecer y mantener procesos efectivos de gestión de calidad en todo el ciclo de vida del software. Esto implica definir estándares y procedimientos de prueba, así como garantizar su cumplimiento y mejora continua. Además, soy responsable de la documentación relacionada con las pruebas de calidad, asegurándome de que esté completa, actualizada y accesible para todo el equipo. Show less