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Neha Gupta

Neha Gupta

Process Associate

Followers of Neha Gupta637 followers
location of Neha GuptaBangkok Metropolitan Area

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  • Timeline

  • About me

    Product Designer | UX/UI Designer| Website Design | ex-RBS, AXA

  • Education

    • Sikkim Manipal University, Gangtok

      2014 - 2016
      Master of Business Administration - MBA Banking and Financial Support Services

    • Jagan Institute Of Management Studies(JIMS Rohini)

      2009 - 2012
      Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General

    • DesignBoat UI/UX School

      2020 - 2020
      UX/UI Designing

    • Guru Nanak Dev University, Amritsar

      2009 - 2012

  • Experience

    • Royal Bank of Scotland Business

      May 2014 - Jan 2016
      Process Associate

      -Processing request for deceased customers by validating their will, death certificate , grant of probate of court and other related documents provided by the executor and transferring the funds into the beneficiary’s account.-Processing customer’s request for change of address after doing pre-checks and analysing various impacts on joint parties.-Supported process of ODCL where confirmation of overdraft limit for the accounts are provided to customers.-Took part in “Lean session programme” aimed at optimising the process. Show less

    • CPA Global

      Feb 2016 - Apr 2017
      Intellectual Property Specialist

      -Aligned with Microsoft Patents & Trademarks team.-Worked on database management of trademarks after analysing the whole trademark lifecycle and communicating with clients through emails.-Worked as Quality Analyst for Brand Prioritization Project.- Triaging and allocating tasks to team members.-Worked on Data Verification Project which pertains to comparing & verifying Microsoft database with PTO’s(Patents & Trademarks Offices) and validating the data.-Worked on standard operating procedure (SOP) creation and updation. Show less

    • AXA XL, a division of AXA

      Apr 2017 - Oct 2018
      Policy Analyst

      -Underwriter support for aviation insurance.-Creation of database for the risks.-Taking care of timely renewal of the insurance policies in database.-Review and examine insurance policy to determine premium.-Calculating actuarial stats by determining exposures, fleet value and net premium.-Creating rating model for the risks so as to analyse the rate change of the risk. Instructed trainees.

    • Freelancer

      Oct 2018 - Feb 2021
      Voice Over Artist

      -Voice Over on Animated Videos-Consultant for Multiple YouTube Channels-Developed and Started Own YouTube Channel-Operations and People Management

    • Invisible Technologies Inc.

      Mar 2020 - Feb 2021
      Operating consultant/ Team Lead

      -Leveled up team's output by 50%, by solving the root cause problemsof the process.-Keeping a track of tasks and structuring them to ensure a seamlesswork process.-Menu transcription for the client.

    • Freelance

      Feb 2021 - Mar 2021
      UX/UI Designer (freelance)

      -Brand Research and Analysis for ASDRA.-Worked on Logo creation and Brand Identity.-Working on website design using Figma.

    • Unotag

      Apr 2021 - Aug 2021
      UX/UI Designer

      - Designed a gamification product that helps companies to engage and motivate their sales teams.- Applied UX research methods, creating wireframes, design systems, prototypes, user testing, and UI designing of different gamification products and their product websites.- Designed a mobile app that helps in organizing quizzes for engaging and training teams in an organization.- Developed website on webflow.

    • Tcules

      Sept 2021 - Jun 2022
      UX/UI Designer

      - Conducted UX audit and created UX audit reports for enterprise products.- Created mid-fi & hi-fi wireframes to support the UX observations for clients' products.- Created a marketing website for the client.- Created dribbble shots and social media shots to increase the market visibility.

    • Taskworld Inc.

      Jun 2022 - Jan 2023
      Product Designer

      Taskworld is a project management tool. As a product designer for this product, I have- Conducted user research and created user personas to inform design decisions- Defined and implemented design solutions that meet our customer's needs and business goals.- Created wireframes, prototypes, and high-fidelity visual designs for the web application. These designs were data-driven, so as to optimize the conversion rate and retention rate.- Collaborated with cross-functional teams to ensure design solutions are technically feasible and meet customer needs.- Conducted usability testing to validate design solutions. Show less

    • Freelance (Self employed)

      Feb 2023 - now
      Freelance Product Designer

      Working with clients like Mei-Lan and Alice Baquie on improving and creating their applications

    • Manipal Technologies Limited

      May 2023 - Mar 2024
      Senior Product Designer (consultant)

  • Licenses & Certifications