Experience

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  Singapore management university

  Apr 2014 - Jul 2015

  Communication coach

  • Provide individualized 20-minute sessions to coach students specifically in the content, structure, language and delivery of their written and/or presentation assignments.• Achieved a 4.5/5.0 rating in the latest Communication Coach Survey Report• Received an email from a student who acknowledged my contribution in his achieving an A+ grade for his Programme in Writing and Reasoning module

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  Cimb bank berhad

  Apr 2015 - Jul 2015

  Operations intern

  • Intern in the Account Services Department and Credit Administration Department• Familiarized with the AS400 system and the various processes involved in account opening and maintenance as well as credit reviews on credit facilities• Independently responsible for assisting the Operations Services Support Team in compiling 5 different sets of slides used for monthly reporting to different levels within the organization into one master template with standardized, charts, graphs and formatting• Independently tasked by and successfully feedback recommendations to improve process flows as well as generate cost-savings Show less

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  Ocbc bank

  Apr 2016 - Jul 2016

  Intern

  • Intern in the Group Credit Analytics, Risk Portfolio Management Department.• Familiarized with SAS and SQL programming• Participated in the Revamp GCA Analytics & Reporting Platform Project where I was independently tasked with developing the transformation rules for the target mapping of the staging files (exposure tables of the group’s entire risk portfolio e.g. collateral, customer, facility) to the new SAS platform as well as programming the relevant SAS codes and reconciliation of the data Show less

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  Singapore management university

  Jan 2017 - Apr 2017

  Certified six sigma green belt

  Conducted a Lean Six Sigma improvement project revolving process improvement to increase paid alumni membership for the SMU Office of Alumni Relations and SMU Alumni Association.

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  Ych group

  Jun 2017 - Feb 2018

  Management associate

  • Fronted sales discussions with customers in the Wines & Spirits Sector (Bacardi, Pernod Ricard, Remy Cointreau, Edrington) to understand their supply chain logistics requirements and coordinated meetings with IT, finance, operations, transport and freight teams to customize solutions for customers; as part of the Request for Proposal process.• Experienced in canvassing and personally pitching to clients from manager to COO level of various retail brands including (Under Armour, World of Sports, Esprit, Challenger, Bottles & Bottles, Promod) the Urban Logistics Solution proposed by YCH as part of the Retail Transformation initiative spearheaded by SPRING Singapore and IMDA.• Pitched to and successfully signed the first customer for the Offsite Consolidation Centre initiative of the Urban Logistics Solution.• Co-planner of the Urban Logistics Symposium for Tampines 1 Mall, a 3-day 6-session event for 340 potential clients; and independently handled most of the relevant logistics including booking of venue, categorization of tenants (170 brands), actual poster and flyer designs, obtaining security clearance, allocation of manpower (ushers, tour guides, manning of booths), procuring of equipment, printing and transportation services.• Responsible for preparation of and presenting of materials & slides to visiting guests, and assisting in hosting guided tours of company premises and warehouse facilities. Show less

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  Bank of china

  Apr 2018 - Mar 2019

  Data analyst

  • Highly proficient in utilizing programming languages in SAS, SQL and Excel VBA to perform data extraction, data transformation and analysis so as to manage and deliver data requirements accurately and on time including KPI tracking, regular data reporting, generation of sales leads, data verification, computing of agent commission, fuzzy logic check etc. to support the various functions within the Card Centre including the marketing, card processing, quality assurance/compliance, risk teams and management.• Independently revamped and continually maintain the VBA macros used to extract and tabulate data from various source files to generate the daily transaction summary and KPI reports used by the entire Card Centre.• Communicate effectively and concisely with users in both English and Chinese in analyzing the relevant information raised in user requests. Show less

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  Citi

  Apr 2019 - now

  Business analyst

  • Function as a data analytics support for the Singapore cards business across all verticals including acquisition, portfolio, usage, retention, loans, attrition and alternative revenue.• Involved in pre-campaign planning including simulations on optimized segment mix and mechanics to maximize incremental R:E; as well as post-campaign tracking analysis driving insights and opportunities for future campaign adoption.• Proficient in communication across cross-functional teams, often acting as a bridge between the local business teams and foreign centralized analytics teams. This often involves ensuring that the requirements from business are translated accurately into the foreign analyst’s logic used in coding/programming.• Create/maintain each card product’s CVP and PPR templates for business users to tweak mechanics to calculate product costs and profitability at account and portfolio levels.• Involved in a myriad of key projects including but not limited to: o Payall – Intimately involved from the outset in the development of the Payall project, including profiling potential customers and identifying opportunities for campaigns, product features and technology capability improvements to allow for greater campaign flexibility.o Push and Pull – Undertook analysis into client response to direct communications to allow senior management to assess the impacts of various options of moving customers away from traditional Email/SMS communications to app-based push notifications. Show less